Think Like Your Customers With These Essential Tips For Social, Online Listening
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Will McInnes, CMO at Brandwatch, encourages customer service “on front line”, which empowers employees to tap into information and online conversations in amazing ways. By listening to customers through social media channels, change can occur faster and stronger than before.
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Tyler Becker
Director of Content, Social Media Week
Tyler is the Director of Content at Crowdcentric and Social Media Week. He writes about digital media, entertainment, emerging tech, Internet silly-billies, mobile apps, and more. Oh, and he likes craft beer, travel, and podcasts.
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