Maybe you have seen one, a Facebook post from one of your 500 friends saying how down they feel and how they are thinking about hurting themselves. When you see this post not only are you witnessing someone else is crisis, but it puts you in a crisis of your own. What should you do? What if this is a hoax – but what if it isn’t?
Facebook has recognized this issue and its severity, and has taken steps to make their site safer. Last week the National Suicide Prevention Lifeline partnered with Facebook to provide a chat service for those who are in suicidal crisis. So now when someone says they are going to kill themselves on Facebook and someone reports it (by using the existing reporting system) Facebook then reaches out to offer a chat service. I want to underscore here that for this system to work, Facebook users need to report the suicidal content. You and I are the first responders. I can’t think of a better use for the internet.
The Lifeline has received over 3 million calls to 1-800-273-TALK (8255) since its launch in 2005. However people who like to express themselves online may not want to pick up the phone, so a chat service is a better match for them. “Our Facebook community requested this service, they have reached out to us to say, I need help but I don’t want to call. Do you have text? Do you have chat?” says Lidia Bernik, Associate Project Director at Lifeline. “We have listened to our community and with the help of Facebook we are getting them the help they need and have asked for.”
This is great advancement for suicide prevention as Lifeline adds to its hotline services. One of the most exciting facets to this new technology is the data it affords the suicide prevention community. A conversion rate, from when help is offered to help received, will now be available. This is very valuable information that has eluded the hotline.
The chat service is much needed as more and more people go Facebook to make their cry for help. Tyler Clementi, the Rutgers student who died by suicide last year, posted this on Facebook right before his death: “Jumping off the GW bridge sorry.” What if someone reported that? What if Tyler began chatting online with a suicide crisis counselor?
For more information on the National Suicide Prevention Lifeline www.suicidepreventionlifeline.org or find them on Facebook facebook.com/800273TALK
@AmandaLehner is a contributor for the Social Media Week Global Editorial Team based in New York, NY. She is the Director of Interactive Services @AdCouncil.












