Reintroducing a brand to a new demographic is not exactly small peanuts. Companies spend millions of dollars researching, testing and launching campaigns like this. But Jennifer Lucente, New Media Manager for the Chicago Architecture Foundation, showed us sometimes all you need is a big idea and a Twitter account.
The Chicago Architecture Foundation, or CAF, was founded in 1966. The foundation hosts 85 tours around Chicago, all lead by 450 volunteer docents. You are probably thinking Wow! 85 tours? I had no idea. That’s exactly the problem Jennifer was facing. The CAF was only reaching seniors and, while Jennifer assured us this demographic is fantastic; she wanted to reach the younger audience as well. In what she calls a personal brainstorming session, Jennifer came up with the Around Chicago in 85 Tours Challenge.
Jennifer began her personal journey to complete all 85 tours the CAF offers in one year and broadcasted it to the world, or at least to her modest following on Twitter, Facebook and CAF blog. Without the help of a PR agency and no budget for advertising, her story was featured in publications like Crain’s, Business Week and Fast Company, all because of her genuine efforts on social media. People started to join her during tours and take on the challenge themselves. That year, the CAF had the best attendance and revenue in its history! Through her engagement with the community, Jennifer also helped increase their Twitter followers by 77% and Facebook Likes by almost 200%. The best part? Her total costs were around $300.
At the end of it all, Jennifer truly did see her name in lights. The historic Chicago Theatre offered to host a party celebrating the completion of the Around Chicago in 85 Tours Challenge and put Jennifer’s name, along with a congratulatory message, on the marquis.
So what’s going to be your big idea?
