Chicago

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What’s the Big Idea?

Reintroducing a brand to a new demographic is not exactly small peanuts. Companies spend millions of dollars researching, testing and launching campaigns like this. But Jennifer Lucente, New Media Manager for the Chicago Architecture Foundation, showed us sometimes all you need is a big idea and a Twitter account.

The Chicago Architecture Foundation, or CAF, was founded in 1966. The foundation hosts 85 tours around Chicago, all lead by 450 volunteer docents. You are probably thinking Wow! 85 tours? I had no idea. That’s exactly the problem Jennifer was facing. The CAF was only reaching seniors and, while Jennifer assured us this demographic is fantastic; she wanted to reach the younger audience as well. In what she calls a personal brainstorming session, Jennifer came up with the Around Chicago in 85 Tours Challenge.

Jennifer began her personal journey to complete all 85 tours the CAF offers in one year and broadcasted it to the world, or at least to her modest following on Twitter, Facebook and CAF blog. Without the help of a PR agency and no budget for advertising, her story was featured in publications like Crain’s, Business Week and Fast Company, all because of her genuine efforts on social media. People started to join her during tours and take on the challenge themselves. That year, the CAF had the best attendance and revenue in its history! Through her engagement with the community, Jennifer also helped increase their Twitter followers by 77% and Facebook Likes by almost 200%. The best part? Her total costs were around $300.

At the end of it all, Jennifer truly did see her name in lights. The historic Chicago Theatre offered to host a party celebrating the completion of the Around Chicago in 85 Tours Challenge and put Jennifer’s name, along with a congratulatory message, on the marquis.

So what’s going to be your big idea?

Are You Sure You Want to Know ROI?

Demonstrating the return on investment, or ROI, for social media is a challenge every marketer faces.  But Scot Wheeler, Marketing Science Director, and Shaina Boone, VP of Marketing Science at Critical Mass, question whether ROI is what your senior management really wants to know.

ROI has almost become synonymous with value.  So is your CEO interested in the value of social media or the actual ROI?  It really depends on what they are willing to put into it in terms of time and budget.  If they truly are interested in the ROI, Critical Mass says there are three secrets to success:

1.  You have to have clearly defined business, marketing and consumer objectives

2. You need adoption, belief and trust in your objectives

3. You need to set targets and goals for your objective

Trying to measure ROI without clear objectives already set is quite literally a crapshoot.  Instead, use your first six months to a year on social media to monitor activity and set benchmarks.  This will help you estimate the returns you should expect moving forward.

As websites became more ubiquitous and necessary, people didn’t worry about proving their ROI.  Critical Mass hopes that as social media becomes a more mature channel, the same thing will occur.  If that doesn’t happen, Shaina jokes, you can easily talk someone out of wanting to know the ROI by showing them the process to find it.

Tucker Max. I’m Impressed.

I will be the first to admit that when I saw my assignment to blog for tonight’s conversation with Tucker Max, I rolled my eyes. I can assure you- I never expected to walk out of tonight’s Social Media Week event actually being highly impressed with this keynote speaker.

Now, don’t get me wrong- I will give credit where credit is due. Clearly, the guy can write-I’ve read his blog, excerpts from I Hope They Serve Beer in Hell, and even a few of his tweets. Not only is his writing entertaining, but it’s more than a little well-written.

It was more the prospect of having to put up with his personality that caused my instinctive eye roll. I mean, it’s no secret that Tucker Max is known for partying, womanizing… and having an absolute BLAST along the way. Therefore, when he sauntered into the Hyatt Regency ballroom for his interview with Julia Allison, beer bottle in hand, I knew it was going to be one long hour.

I was wrong.

As the conversation unfolded, I found myself constantly impressed with Tucker’s insight and wisdom regarding social media and personal branding. Coming from a guy who only follows 53 Twitter handles, yet has 167,000+ Twitter followers, it’s apparent he’s doing something right navigating that social media landscape. By understanding that he must respect the attention of his fans, while always keeping in mind why his audience cares about what he has to say, he’s been able continuously effectively build upon his reputation.

Although his personality can be arguably contentious, Tucker clarified that he never tries to be hated or controversial… he just tries to be funny. In the end, though, there will always be those haters. But Tucker never lets those haters get to him, because they serve as proof that he remains relevant and important enough to challenge them.

When the conversation ventured to the topic of corporate social media, Tucker certainly did not mince words. In order for a company or brand to be successful in today’s society, it must be able to show people how their products create and add value. However, most corporations are purely interested in selling stuff to their audiences, resulting in a lack of authenticity that is crucial in order to effectively appeal to a social media audience. As such, Tucker equated corporate social media with “bullsh*t”.

I think we can safely say that Tucker Max rarely, if ever, follows brands or CEOs on Twitter.

Nor does he follow people one would “associate” with the stereotypical Tucker Max personality (read: hot girls).  His response? “The only people who follow hot girls to sleep with them are pro athletes.”

Gotta get some Tucker Max-isms in there somehow, right?

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