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At “Unleash the Hidden Power of the Social Customer and Grow Your Business,” held at Ketchum’s Washington, D.C. office, long-time customer advocate and consultant Becky Carroll captivated an eager audience with tales of how B2C and B2B organizations can enhance the customer experience for their social customers. In case you weren’t able to make it…

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Are you loving social media? Are you interested to see how it could help your career.. your idea… or maybe you just want to meet more tech savvy people. I’m happy to be on the DC board of Social Media Week. MORE: 2012 Social Media Week DC It’s the first time the global event is…

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If you’re interested in public diplomacy in the age of social media, I hope you’ll join me (either virtually or in person) at the New America Foundation next week, where I’ll be moderating a discussion on how the latest connection technologies are being applied to statecraft in the 21st century. Who’s participating and why? What have…

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First let me start by saying, thanks to iStrategyLabs, I am thrilled to be serving as an advisor to the first ever Social Media Week hosted in Washington DC.I have been in the business of designing customer experiences and relationships for brands for a long time…mostly in the high-tech sector and now for a very…

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By Holly Bass, Poet Last April, I had the great pleasure to curate a Twitter poetry series on NPR for Michel Martin’s Tell Me More. Using #TMMPoetry, we solicited listeners around the country to turn in their best poetic tweets. But what exactly makes for a good Twitter poem? Gwendolyn Brooks, one of my all…

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A while ago and recently, I began seriously pursuing a track of comedy in my life. I had always known that laughter was power, and beyond that I just wanted to flex my mental muscle in different ways – ways that would even surprise me. I signed up for improv classes and started to see…

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With the onset of DC’s first ever Social Media Week, we can see that communication-related events have, in many instances, morphed into week-long activities. Paul Dunning, Social Media Week Advisory Board Member, notes the importance of providing adequate coverage of these events with his publication, Capitol Communicator, dubbing this year CCYEAR. “It used to be that…

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As a college senior on the job hunt, I’ve been thinking a lot about networking. You ask anyone their advice about getting a job and their response is “network,” “reach out to your network,” “stay in touch with your network,” or “work your network.” This advice is meaningful and it comes from people that I…

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I’m so excited about how the event that I’m producing for Social Media Week DC is coming together.  The event, entitled Snacktime: Collaboratively Improving Kids’ Nutrition & Fitness and Having Some Fun Along the Way, will be 3:30-5:30pm on Thursday, February 16th at Harriet Tubman Elementary School (3101 13th Street, NW, Washington, DC 20010) in the Columbia Heights neighborhood in DC.  I want to give a big…

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Social media is empowering artists and the creative economy like never before but the movement has just begun. Choosing a college major is a daunting task– your entire socio-economic cast could be further cemented upon your choice. Art school or MBA? Which do you think leads to more money? Most choose the MBA track. For…

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