How the World’s Largest Brands Use Social to Improve In-Store Experiences

9:45 AM - 10:30 AM

Hosted by Sprinklr

Venue SIX10: Stage Two 610 S Michigan Ave Chicago IL 60605




In the age of on-demand streaming and one-click purchasing, it seems that many consumers have traded Black Friday in for Cyber Monday. In reality, more than 90% of retail sales still take place in stores. Consumers may have traditional values when it comes to making a final decision, but they also have new ways of engaging with brands.

Today, if you’re a retailer, you need to excel at social media management or you’ll be out of business. Although retailers understand the importance of omni-channel engagement, it can be challenging for them to figure out exactly how to connect social media and online reviews to in-store customer experiences.

Audience Takeaways:

  • Real-life examples from top brands who have used social to put customers at the center of their business
  • How to use social engagement to attract customers to physical stores
  • Social listening & social advertising tips to improve the in-store experience
  • How to align social media and in-store campaigns
  • Tips for analyzing social reviews to improve in-store experiences

Venue & Location

Venue SIX10: Stage Two

610 S Michigan Ave
Chicago, IL 60605





Social Media Week

9:45 AM - 10:30 AM

How the World’s Largest Brands Use Social to Improve In-Store Experiences

Hosted by Sprinklr