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Refund Policy

Given the nature of digital content, we do not offer a refund or credit on a purchase unless Social Media Week breaches our terms of use, or breach terms as required under American consumer law or other relevant consumer protection laws. If you would like to request a refund or credit, you should email insider@socialmediaweek.org for more information.

We will asses refund or credit requests on their merits considering the digital nature of Social Media Week content. There is generally no obligation to provide a refund or credit in situations like the following:

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  • you do not have sufficient expertise to use the item; or you ask for goodwill.

If we decide to issue a refund or credit, this will generally be done using the same manner used to make the purchase. So if the item was bought using a particular payment method you will be refunded using the same payment method in reverse. Any payment made to you will be made in US Dollars.


For your convenience, your quarterly and yearly subscriptions will auto-renew until you cancel the service. After each renewal we will send you a receipt via e-mail specifying the amount that has been deducted together with the next renewal date and the next renewal amount.

We know that sometimes customers forget to cancel an account they no longer want until it is has already been charged. That’s why you can cancel your monthly/annual subscription even five business days after your renewal date, and we will still process your cancellation and give you a FULL REFUND for the renewal amount.