FAQ

Please contact us at london@socialmediaweek.org or reach out through our live chat tool if you're unable to find an answer to your question below. If you are press and wish to apply for credentials, please visit: https://socialmediaweek.org/press/


When does SMW London take place?

SMW London takes place November 14 - 16, 2018.

All official events will take place at QEII Centre starting at 9:20am on Wednesday, November 14. You need a Standard or Premium Pass to attend official events at the QEII.




Where does SMW London take place?

Official programming will take place at the QEII Centre (Broad Sanctuary | Westminster | London | SM1P 3EE) from Wed Nov 14 through Nov June 16.

The venue will be comprised of:

  • 2 main stages, which will hold more than 1100 attendees
  • 1 Exhibitor Hall where technology providers will demo their products throughout the week
  • Tech Showcase featuring VR, AR, visual storytelling, multisensory live experiences and data-driven art installations
  • Multiple coffee stations providing complimentary coffee and refreshments throughout the day



When and Where Can I pick up my Pass?

If you’re looking to skip the lines at registration, you can pick up your pass early on Tuesday Nov 13 from 12pm - 5:30pm at the front entrance lobby cafe at the QEII

You do NOT need to print your email confirmation to pick-up your pass. You can pick-up passes on Tuesday Nov 13 on behalf of other members of your group, but please bring a copy of everyone's photo ID (on phone or printed).




Pass Pick-up Times (be prepared to present a photo ID to our check-in staff)

Tuesday, November 13

(QEII Centre - Front Entrance Lobby Cafe) 12:00pm - 5:30pm

Wednesday, November 14

(QEII Centre - Ground Floor Lobby) 8:15am - 5:30pm

Thursday, November 15

(QEII Centre - Ground Floor Lobby) 8:30am - 5:30pm

Friday, November 16

(QEII Centre - Ground Floor Lobby) 8:30am - 4:00pm




What are the best ways to travel to the the QEII Centre?

In the very heart of Westminster, the QEII Centre is ideally located to take advantage of everything London has to offer.

International Airports

  • Heathrow (47 mins)
  • Gatwick (44 mins)
  • London City (26 mins)

Nearest Tube

  • Westminster (6 mins walk)
  • St. James's Park (4 mins walk)
  • Victoria Station (14 mins walk)

Mainline Rail Stations

  • Victoria Station (14 mins walk)
  • Charing Cross (12 mins walk)
  • Waterloo (18 mins walk)



Does the SMW London have any hotel partners that provide discounts to SMW attendees?

Yes, please visit our Attend page.




Is there a mobile app for Social Media Week?

Yes! We have a new app experience that is provided by our Technology Partner, Topi. The app is now available in iOs and Android.

  • LinkedIn and SMW sign-in
  • Networking functionality and chat
  • Leaderboards based on attendee engagement
  • View Agenda and Speakers
  • Event news and notifications
  • Speaker rating and attendee polling

Activate the app experience:

  • Launch the App Store (Apple) or Google Play (Android)
  • Search for "Topi Inc."
  • Login via LinkedIn or Facebook and then enter code "smwldn18". You can also link your SMW account in the profile section of the app.



Can I share my pass with other colleagues throughout the week?

No, every individual that attends official Social Media Week LA events is required to have his or her own pass. We do not allow multiple individuals to share one pass. There will be attendee check-points and badge monitoring throughout the week.




Can I watch official SMW London sessions online?

Sessions will not be live streamed publicly. The sessions can be accessed, both LIVE and On-Demand via SMW Insider. All Standard and Premium Passholders should have received instructions on how to access their complimentary subscription to SMW Insider via email.




Are there food options on site?

We will be providing complimentary coffee onsite for all attendees each morning and water and snacks throughout the day. SMW Attendees will also have their pick of complimentary food truck options during the lunch hour.




Who attends Social Media Week London?

The SMW audience is made up of professionals at the intersection of media, marketing and technology across a range of industries including marketing, advertising, communications, media, publishing, technology and entertainment.




Where can I view the schedule of events?

You can view the Agenda here for SMW London.

Tip: Tip: "Bookmark" events on the Agenda page. Bookmarks allow you to easily view and save the events you're most interested in. Just look for the small bookmark icons below each event on the Agenda page, and click to save that event. You can access your list of all bookmarked events from the top of each page on the site by clicking on your bookmark icon.




Who is speaking at Social Media Week London this year?

More than 100 industry leaders will speak at SMW London. You can view last year's speakers on our speaker page here for SMW London.




What is the official hashtag for Social Media Week London?

You can follow along and join the conversation online using the official hashtag, #SMWLDN. Use this on Twitter, Instagram, Facebook, LinkedIn and anywhere else to participate in the conversations and discussions throughout the week.




Who are the official partners and sponsors of Social Media Week London?

You can learn more about our official partners here. We'd like to thank each of them for helping make Social Media Week possible, and are proud to be working them this year in London!




Are there discounts or scholarships available?

At the moment, our SMW Scholarship Program for students and non-profits is closed. If you're still looking to purchase a pass, you can visit the SMW London pass options page for the most up to date rates. Email london@socialmediaweek.org for any available non-profit discounts.




Is there a coat check at the conference?

Yes, there is a coat check in the ground floor lobby of the QEII that will be available to SMW delegates.