Séntisis Teams with Hootsuite to Launch Solution That Powers Interactions in Spanish on Social
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Application will enable efficient Social Media conversations management and solve frequent customer service issues
Sentisis, the leading technology provider of social analytics in Spanish and Hootsuite, the most widely used platform for managing social media, recently announced an integrated solution to effectively manage social conversations in Spanish and power social customer service for businesses.
In response to the increasing demand of Social Media management and analytics solutions in Spanish, Séntisis designed an app to listen and solve customer service issues in real time. “Séntisis is a great tool for companies and corporate prospects in Latin America that wish to utilize social listening functionalities together with Hootsuite’s social relationship management platform. Séntisis takes into account each different local country language variation as they have built a technology to analyze semantically Spanish language conversations. This integration provides our customers with the analytical capabilities that can help them provide better service and engagement to their customers. We are very excited about working with Séntisis.” stated Celso Ferraz, VP Sales of Hootsuite LATAM.
“Hootsuite is a global leader in the Social Media industry, and we believe that together we can rethink the ways in which companies understand their Hispanic clients. As far as the social media equipment is concerned, we have achieved to provide a real solution. Our goal is that companies are able to provide a better and more efficient customer support and we are looking forward to accomplish it with our new product powered by Hootsuite.” added Jorge Peñalva, CEO of Séntisis.
This integration will help brands with three key aspects for any business in the Social Age:
1- Social Media customer service improvement, by making teams more efficient
2- Social Media crisis management and prevention, by solving the most urgent cases
3- Marketing intelligence to understand the conversations in Spanish around brands, by gathering the right data and insights
An effective, innovative solution for Social Media and Digital Marketing teams serving customers in Spanish. Learn more Here.
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