Author: kimberly reyes

Beyond The Like: Microsoft and Bazaar Voice Introduce “People Powered Stories”

Posted on by kimberly reyes

During a Social Media Week 2012 panel at JWT on Tuesday, Jennifer Creegan, General Manager, Brand Advertising Business for Microsoft Advertising and Brant Barton Co-founder & Chief Innovation Officer for Bazaar Voice announced an ad platform partnership dubbed “People Powered Stories.”

Recent research by Microsoft’s Bing shows that consumers trust sources outside of social networks when making purchasing decisions – mainly online reviews. Based on this research, Microsoft will soon introduce a new ad format for brands and publishers aimed at providing consumers with the purchasing information they need, when they need it – all around the web. Think Facebook sponsored stories outside of the Facebook domain.

In order to do this, they’ve enlisted the services of Bazaar Voice, a “a Software as a Service (SaaS) company that turns social media into social commerce by enabling authentic customer-powered marketing.” In simpler terms, Bazaar Voice is the preeminent source for customer reviews, powering the review platforms for many of the top Global brands.

Starting soon, Microsoft’s ad publishers will have the option to activate this new type of targeted display ad featuring a brand message and highlighted consumer reviews. The initial test campaign was for Windows 7 and was targeted at college students. The ad ran across Microsoft properties that offered audience targeting capabilities to assure college students would see the Windows 7 reviews at sites they visited frequently online. The results Microsoft reported back were impressive:

Ad believability increased 20 points above the market norms for technology ads

6.3% lift in purchase intent

13.5% lift in unaided brand awareness

Example of "People Powered Stories" creative

Despite the encouraging sales pitch and test results from Microsoft and Bazaar Voice, there are some still some pending questions about the product. For example, will consumers trust that the advertiser and Bazaar Voice are serving up authentic customer reviews? Bazaar Voice prides themselves on this very concept, but consumers tend to be wary.

Further, there isn’t any connection to the social graph within the ad unit. If someone decides to click on the ad, they can’t easily share what they’ve learned with their own social graph. Although Microsoft is trying to “go beyond the like,” it is important to recognize the importance of the social graph and layer it across all media properties.

Finally, the quality of review curation remains to be seen. The reviews will be contextual, based on the interests of the consumer being targeted. But will this targeting have as great of an impact as Yelp’s “highlighted reviews,” which take the most mentioned terms in a database of reviews and bring them to the forefront? That might be a feature that is integrated in the future, but in the Windows 7 example, reviews weren’t curated in that manner.

Leave a comment if you’ve come across any of these ads yet, or what you think of the idea.

As Brand Channel Manager at pure-play social media agency Big Fuel, Ross Sheingold focuses on trying to keep the “social” in social media by creating lifestyle content that consumers actually care about. Aside from the four years spent at Penn State University, Ross has been a New Yorker living in Manhattan for the whole of his nearly 30 years on the planet. When he isn’t staying up to date on the current digital and social media trends and “geeking out” on the latest tech gadget, he spends time on his fan advocacy cause as the man behind @StadiumInsider. You can follow Ross on Twitter @RossSheingold and on Google+ http://gplus.to/RossS

 

 

 

Creating Music for the Social Web

Posted on by kimberly reyes

Social Media Week’s Creating Music for the Social Web panel, hosted by SoundCtrl, took place this morning at Hearst Magazines, the Art & Culture Content Hub for this week’s events. Pitchfork Media President Chris Kaskie kicked off the morning with a keynote speech, where he talked about Pitchfork’s role as a kind of music discovery curator.

In the evolving world of music, where listeners are not only discovering songs and artists through their friends, but also through automated listening processes like Pandora, Pitchfork is using social media in conjunction with its website as a means of maintaining contextual relevancy and trustworthiness for its fans.  Kaskie pointed out how the definition of “music ownership” is changing, and that some day he’ll leave his kids with “logins to cloud accounts and not record collections.” And while it isn’t Pitchfork’s responsibility to figure out how musicians can continue to generate revenue in light of this change in music consumption, he feels it is Pitchfork’s responsibility to cover music that their audience is interested in.

At present, Pitchfork finds that Twitter and Tumblr are two social media networks that augment their audience’s music discovery experience–as platforms to have conversations (Pitchfork.com does not allow user comments) and also to find content that is re-contextualized from Pitchfork.com.

Creating Music for the Social Web
The panel included a range of industry professionals: Jessie Kirshbaum (Nue Agency and SoundCtrl), Maura Johnson (Music Editor at Village Voice), Josh Deutsch (CEO at Downtown Music), Asher Roth (rapper) and Chris Kaskie (President at Pitchfork Media).

The panel, lead by Josh Deutsch, discussed the role that the web has played in the music business. Asher Roth, the only musician on the panel, gave insight into how the musician is tasked with not only creating music, but also navigating the social space in a way that is effective and efficient. Because, as he remarked, it seems that right now there are “so many tools…I just need a knife and a fork.”

Creating music for the social web, however, can be a liberating process. The creative freedom that comes from being unbound by the expectations and constraints imposed by traditional record labels can be a major reward for an artist. Kaskie also pointed out that although there are many record labels doing great things, today people don’t pay as much attention to record labels. The production, distribution and success of an artist all come down to the audience’s interest level in the music and the artist. Fans are often artists’ greatest promoters, taking it upon themselves to tweet, share and blog about the music.  So in essence, all musicians are on the same playing field. There are varying degrees of popularity and production quality, but because musicians now have the ability to create and release songs from their bedrooms, critics like Pitchfork, will treat the music the same.  To quote Maura Johnson, “If the craft is there, it’s there despite the business side.”

Take-Aways From the Panel
The social web continues to create opportunities for musicians. Artists need to be able to find out what works for them. They must be mindful of focusing on those networks that will help achieve their specific goals. As Josh Deutsch answered when asked what the top things an artist should know to get their music in front of the right music curators and editors, “it all depends on who you are as an artist and what you want to accomplish.”

Laurie Amodeo is Senior Community Manager at Big Fuel, where she has worked on social media campaigns for clients such as General Motors, Nutrisystem and H&M. She has also created marketing and social media campaigns for public and private sector organizations including the National Association for the Specialty Food Trade and Peeled Snacks. When she’s not executing innovative social programs for clients, Laurie can be found singing, writing, hooping and cooking with veggies. flavors.me/laurieamodeo

Avoiding The Pitfalls While Pushing Forward In A Brave New World

Posted on by kimberly reyes

As Brand Channel Manager at pure-play social media agency Big Fuel, Ross Sheingold focuses on trying to keep the “social” in social media by creating lifestyle content that consumers actually care about. Aside from the four years spent at Penn State University, Ross has been a New Yorker living in Manhattan for the whole of his nearly 30 years on the planet. When he isn’t staying up to date on the current digital and social media trends and “geeking out” on the latest tech gadget, he spends time on his fan advocacy cause as the man behind @StadiumInsider. You can follow Ross on Twitter @RossSheingold and on Google+ http://gplus.to/RossS

Social Media Week 2012 NYC started strong on Monday morning with a keynote by David Eastman, CEO of JWT America and a thought-proving presentation by Ann Mack, JWT Director of Trendspotting. Both Eastman and Mack touched on the fundamental shift in the ways consumers are connecting with brands, while providing marketers with ways to prepare for potential pitfalls that lie ahead such as “Facebook Fatigue, “de-teching” and “hyper-personilization” pushback.

Eastman discussed the perils of lazy social marketing (the false notion that “nobody ever got fired for marketing on Facebook”) and the importance of tapping into consumer passion points. Much to the delight of seasoned social media professionals, Eastman urged brand marketers to have genuine conversations with customers – if messaging is uninspired or boring, people will doze off. And this doesn’t only apply to what happens on social media channels. Eastman argued that “social” media should roll up into digital and any other form of media, even suggesting that next year’s “Social Media Week” should just be called “Media Week.” Mack would later support this by touching on the opportunities that exist with social commerce and integrating interactive screens in brick and mortar retail.

Eastman also didn’t shy away from sharing strong opinions on hot button items such as Facebook’s frictionless sharing and the rapid growth of Pinterest. Engaging social experiences are key, and to Eastman, Facebook’s frictionless sharing almost feels like spam. In his words “sharing should be active, otherwise it is meaningless.” As for Pinterest, he recognized that “pinning” has hit the mainstream, but isn’t sold on the long-term value. To Eastman, “over-pinning” is something to look out for – Pinterest might make it hard to separate what people really care about, the same way “over-friending” on social networks has devalued friendship.

Ann Mack followed with a lively presentation touching on social media trends to look out for in 2012 and beyond. As she said, “conspicuous living” has reached an all-time high. Between social media, the advancement of mobile technology and location based services, there is a radical transparency in all of our lives. This way of life is actually leading to social angst, a result of FOMO (fear of missing out). “Radical transparency remorse” (did I really tweet that last night?!) is becoming more prevalent and people are starting to become wary of the opt-out data culture that companies like Facebook have embraced. All of this can lead to “Facebook Fatigue” and eventually “de-teching” a very real concept that will only grow stronger as fledgling social networks such as Google+ and Diaspora gain more mainstream exposure.

Mack also warned about user pushback against “hyper-personalization” while discussing what she called “The Filter Bubble.” From ads on Facebook to news stories curated through Zite all the way to search results from Google Search Plus Your World, personalization has become the norm in our digital world. In a recent JWT study, 69% of respondents stated that they felt this tailored content was useful, but 79% said they’d prefer to see things through an unfiltered lens. Meanwhile, 86% were curious about what is being left out when content is tailored to them. “Reengineering randomness” by providing different POVs and serendipity is a trend that has caught on with social services such as Meetup.com, Grubwithus, Yobongo and Turntable.FM. Consumers will continue to expect personalization, but also want the option of randomness – it’s a delicate balance.

Both Eastman and Mack made it very clear that none of this is going to end “social” commerce – it will only enhance it. Human beings are wired to socialize and will continue to do so with the means they are provided. The key for brands and marketers is to create a message that drives people to socialize and overlay the social graph across the digital experience. Brands should use social as a driver for good, advocate for opt-in instead of opt-out data and should experiment with social commerce, collaborative consumption and digital integration at retail.