5 Minutes With Jesse Kirshbaum


Photo: Jesse, right, with panelists at his SoundCtrl panel in 2012. Advisor Jesse Kirshbaum is the CEO of Agency & Co-Founder of SoundCtrl. One of SMW’s earliest supporters, and a man on the frontline of both the music business and social media, we are thrilled he continues to provide us with his thoughtleadership:

1. What is your or your organization’s greatest success with social media to date?

Last year, SoundCtrl presented a satellite event called the Music Hub which featured 7 different panels and discussions, with 25 speakers in music and new media. The online conversations generated by this event were some of the most dynamic and engaging we’ve seen for any event in SoundCtrl history, with over 3K online global viewers watching the live stream and event tweets from Nick Jonas who at the time was the 3rd most influential online voice behind only the Dali Lama, Justin Bieber and his brother.

2. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?
Its very interesting how artists are beginning to have direct control not just over their music, but in the ways in which they are able to engage with fans across multiple platforms and even gain control to valuable fan-made content – I think we’ll see the rise in more crowd sourced music and videos as it becomes easier to aggregate relevant and valuable media through platforms like instagram, ptch, and vine)

3. What speaker or event are you most looking forward to at SMW NYC?
Very excited that DMW Music and Social Media Week have decided to unite and join forces when it comes to music content for the week. As a music tech enthusiast and board member for both conferences, it was only natural to me that these unique teams should know each other and cross pollinate. SoundCtrl was able to bridge the gap and provide SMW with special registration and access to the great lineup of music and technology industry speakers lined up at DMW this year. Check out the full list here: www.dmw-music.com. Of course, we’re also very excited to be presenting SMW’s second installment of “I Know the DJ” with Elektro Magazine and Nokia, taking place on Friday, Feb 22nd at the SoHo House.

4. What prompted you to join Social Media Week’s Advisory Board?
Funny story, many moons ago, Toby Daniels and I were meeting about a charity event he was heading up in NYC called Twestival with Charity Water. That same week was the first ever Shorty Awards. It was an era in NYC. And he turned to me and said and I’m going to call it Social Media Week. I was shocked. It was three weeks out and Social Media was not a huge trend at the time, especially in New York. I looked at him with fright and excitement and said… I’m in! I’ve been on board ever since and over the years it’s been a wild ride that continues to grow and evolve!

What’s interesting about SMW is that it covers a wide range of medias, industries and professionals. The growth and influence of social media on all industries has been radical over the past 10 years. It’s not often that all these very dissimilar professions (health, culture, education, advertising, politics, science, and environment to name a few) get to come together under one umbrella and discuss the rapid evolution we all face… it usually illuminates some connections that we might never have noticed, might lead to new solutions to difficult problems, and even anticipate challenges within our own fields.

5. What is the most creative way you’ve seen social media used?
The 55th Grammy Awards are just around the corner and I’m still reeling from last year’s insider look on the social media analytics that Beverly Jackson (Senior Director os Social Media and Marketing, GRAMMYS) gave us at SMW ’12. Last year, the Grammys became the most social event of all time – overtaking all other award shows and even the Superbowl. Their social team – including one of Billboard’s top 140 tweeters, Lindsey Gabler – are a dream team and I’m excited to see how they manage the biggest conversation in music this year.

5 Minutes with Ogilvy’s John Bell

As you’ve probably heard by now, advertising vanguard Ogilvy & Mather has joined us again this year as an NYC Supporting Sponsor. Last year, they announced Social@Ogilvy at our event, and we hear they have a few more tricks up their sleeve this year too. Social@Ogilvy’s Global Managing Director, John Bell, sat down with us to talk about the past, present and future of social, and Ogilvy’s participation in SMW13.

1. What is Ogilvy’s greatest success with social media to date?

Social@Ogilvy
has built a global team across 35+ countries, delivering award-winning integrated social media solutions for brands. Building such a strong team that “gets” how to apply social to real business solutions is our best accomplishment. Helping Ford, IBM, Nestlé and other great brands put social at the center of what they do has been terrifically rewarding.

2. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?
When you look at all the interesting phenomena, like SnapChat and the established players, like Facebook, and the merging next-gen platforms like Tumblr, but I get most excited by Kickstarter. It’s taken the crowd-funding model and made it real and reliable, and is now enabling all sorts of entrepreneurs and artists to source funding. I helped my friend at Padua Playwrights take a show to Berlin this month. Truly satisfying to be a part.

3. What are you looking forward to most at SMWNYC 2013?
We have some great sessions at Ogilvy in NYC, Paris, DC and more. I am looking forward to our NYC sessions with David Karp from Tumblr. I have a lot of interest in the platform, as they are just starting to monetize it and have incredible creative work all over it. That same day, we are doing something unusual and downright unwise. We will be creating and debuting a strategy to use Google+ for Caterpillar. Only, we will be doing it live before the SMW2013 audience. Risky but fun.

4. Tell us about your goals for SMW. As one NYC’s City Supporting Sponsors and a host of several events, as well as a Master Class, what do you hope attendees will take away from these experiences?
We want to share our own passion for applying social to business problems. SMW2013 is a weird, connected, global event, where we can create remarkable experiences — at the Chocolate Factory (Ogilvy HQ in NYC), in Paris, DC and more — and we can also participate all week long online, to drive a focused conversation. Okay, we will see how focused it is, but it will be great, that much I know.

5. What is the most creative way you’ve seen social media used?
Well, I am not sure I expected to say this, but our guys did some really neat brand advertising via Tumblr for the Lincoln Motor Company. I mean, I just think social has fundamentally changed how brands bother with pure brand work to the point where there are always dual motives for engaging users online. The Lincoln work included a great collaboration with these artists who create Cinemagraphs — really rich photography, with a story or moment captured there. We’ll see if this is the next wave of using social for brand purposes.

6. This year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does Ogilvy embody or support this idea?
We have a global network of 550 people who are connecting every day via our Social@Ogilvy wiki, through G+, a new video meeting platform called Fuze, not to mention Facebook and IM. We know our best work comes from collaboration, and now that means doing so 1,000 miles away or more. We’ll see how others apply connectivity and collaboration during this week.

7. Last year, Ogilvy launched Social@Ogilvy during SMW NYC. With the first year anniversary approaching, how has this gathering of experts around the globe impacted Ogilvy’s work? What changes are you seeing in Public Relations from social media?
Social@Ogilvy officially launched at SMW 2012. But we had been in business since 2005. We have grown our network and solutions over the past 7+ years. This past year just took us to a much higher level. More client engagements across 3, 5, 20 markets. More serious business problems. More accountability with measurable programs. And more awards.  Our team is cross-discipline. We work on marketing programs, customer care programs, PR programs, shopper programs and, yes, even pure-play social programs. This is our POV, that the best social is integrated with other disciplines. And I believe that each of these disciplines will see even more radical change through this next year or two of social growth.

5 Minutes With MKG’s Dave Brown

MKG creates experiential programs that connect trendsetting consumers, influencers and the media to brands. They exist to engage, entertain and brighten people’s lives through the experiences they create. So, obviously, it was a no-brainer when we chose them as our partner in crime for the production of this year’s Ideas Connected at Global HQ. While we’ve enjoyed working with the whole MKG team, we’ve got a real soft-spot for Dave Brown, MKG’s Director of Digital Strategy. Here he shares his thoughts on social marketing, digital innovation and our upcoming event!

1. Tell us about your goals for SMW. As co-host of Ideas Connected and our first Global HQ, what do you hope attendees will take away from the experience?
We’re totally excited about co-hosting Social Media Week’s first Global HQ. We’ve all attended way too many conferences that left us feeling underwhelmed, so this event provides us with an opportunity to flip the idea of a typical conference on its head and create something new and fresh with Crowdcentric. It’s been really enjoyable working together and we hope to make this a memorable experience for our attendees. From the very beginning it’s been our goal to create a space that’s warm, inviting and would organically facilitate networking, connections and the sharing of ideas. We hope attendees walk away feeling like they’ve had a powerful and encouraging experience.

2. As a pioneer in experiential marketing, how has social media affected the field? How does that inform MKG’s work?
Social Media has evolved to the point where we don’t see it as a separate strategy for experiential marketing. It’s fully integrated into the entire vision of a brand and we bake that into our approach here at MKG. You can’t discuss marketing or branding without deeply considering social media. That’s the most exciting part. It’s a new language. It’s a new craft. And, whether you’re a community manager or a digital strategist it’s become an art form to bridge online and offline experiences for audiences so that it’s a frictionless experience which ultimately delivers meaningful results.

3. What has been MKG’s greatest success with Social Media to date?
Fortunately, I’m part of a team at MKG that has seen a lot of success. Our creative execution of ideas is notable. But, if I had to pick one event that stood out for me, it would be the Delta Instawalk at Madison Square Garden. The challenge was to break through all the noise found at major sporting events. We solved this by inviting a talented group of Instagram photographers to come in and document the New York Rangers’ playoff run. We provided them with unprecedented access and experiences that even traditional media hadn’t done before. The outcome was nothing short of beautiful. Our use of Instagram as a storytelling mechanism created a really rich experience for audiences. It reached millions of people in an organic way and set a new standard for what can be done in the realm of social media.

4. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?

I love the level of personalization I’m seeing across the board. From social connections to anticipated results based on my actions and networks, it’s really exciting. It’s the humanization of big data and how its service is relieving pain points in peoples’ lives so we can spend more time focusing on the things that matter. A great example of this is the social connections feature on Airbnb. There’s no doubt we’ll be seeing more brands and services incorporating this level of personalization and speed of delivery into their offering. This is where things get really exciting and we’re just scratching the surface.

5. What brands do you think are leading the way in innovation with social and digital?
There are so many I admire. Holstee is one of my favorite brands. They’re a great example of how creativity and positive inspiration can build an eco-friendly brand. Another is Photojojo. They consistently remind me that passion, personality and strong communication can build audiences. Oh, and I can’t forget The New York Rangers. They have a really strong digital presence and provide fans with so much access and information through the use of various social channels. As a die-hard hockey fan, I find this both valuable and engaging. All of these brands use social media in fascinating ways to do basic storytelling. It’s exciting to see them grow and resonate with their audiences across the globe.

6. What are you looking forward to most at SMWNYC 2013?
I’m looking forward to watching people connect with what we’ve been building for the last three months. It’s been an incredible, collaborative process and I’m really excited for people to take it all in, get their hands dirty, build things, learn and share skills, make new connections and forget that you’re even at a conference. In one section of the experiential space we have an area called HQ Office Hours where we’ll be offering our ideas and advice to attendees. Anyone can approach us on anything from social media marketing, pitching us their ideas, asking for advice, sharing tips on their favorite app or wanting a restaurant recommendation for the night. It’s going to be a blast and the team and I can’t wait to engage in great conversations with the audience and give out a few solid Hi-Fives.

7. This year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does MKG embody or support this idea?
Our founder, Maneesh K. Goyal is an architect for brands and his expertise is at the heart of our company. We’re passionate about creating memorable experiences that bring people together and deliver meaningful results. This matched with Social Media Week’s Open & Connected DNA spawned our natural partnership. We’re not just saying “ideas connected,” we’re living it.

8. What is the most creative way you’ve seen social media used?
I’ve witnessed so many creative applications of social media. Everything from crowdsourced funding for positive social change to neighbors helping each other in moments of crisis. Social Media always finds a way to surprise me in its application. Its beautiful. But on a more simple level, one of the most creative applications of social media (that anyone can do) is when a brand or a person recognizes a need and fills it with unbending kindness. We call this love bombs and they’re some of the best bi-products of social media. I really enjoy when I see someone say they wish XYZ would happen, and someone with the ability to make that happen does. It’s awesome. You see brands do it. You see people do it. And I hope that contagion continues to spread as social media grows into the future.

Follow Dave_Brown on Twitter: @holidaymatinee

5 Minutes With JWT


JWT is the world’s best-known marketing communications brand, and a true global network with 200-plus offices in over 90 countries. This, year JWT returns to Social Media Week New York as host to our Advertising & Marketing content hub. We sat down with CEO of JWT North America, David Eastman, to chat about their role in this year’s event:

1. This will be the fourth year that JWT New York has partnered with Social Media Week. Why is SMW an event that your company keeps returning to?
First of all, we love partnering with SMW. Being involved in the conversation about how technology is shaping our lives and impacting the way we connect with each other is both fascinating and important to us as an agency. The sessions at Social Media Week cover a lot of surface area and bring people together from across different industries, passions and areas of expertise. We’re proud to be part of it.

2. This year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does JWT embody or support this idea?
JWT is a network, and in order to work efficiently our network needs to be open and connected to itself, our partners and clients. The accelerating rate of change in our industry means that, as one of the largest global agencies with more than 200 offices in 90 countries, collaboration has to be at the heart of how we operate. So I’d say that we embody, support and are an example of your global theme!

3. What trends do you see emerging in advertising?
Statistically, this will be the year where we see social becoming predominantly mobile because internet use via smartphones and tablets will surpass access by laptops and desktops. This inflection point will unleash yet another disruptive wave of creativity in web experiences, content and applications. I also see this all as a positive for TV advertising as, in order to keep our attention, it will need to surprise and delight more often.

4. Which of your campaigns have been the more creative and successful in the past year?
Rather than give a list, as a general answer I would say that the value of a great idea, well executed, and based on a great insight that reflects or forms culture has not changed, but the opportunities to exploit one have multiplied exponentially over the last few years, which makes it a great time to be in the brand building business.

5. JWT New York’s Band-Aid Magic Vision interactive campaign just received a great nod from AdForum’s Greatest Hits. Can you tell us more about the campaign and JWT’s expansion into interactive advertising?
The augmented reality category is littered with applications that focus on technology for technology’s sake, so this was an opportunity for us to use AR for something far more powerful. With Band-Aid Magic Vision, we wanted to do something fun, bold and meaningful for parents and their children. When parents and children scanned their Band-Aid bandage via a smartphone or tablet, it instantly became a stage for interactive entertainment designed to entertain kids’ pain away. The platform also provided a new media platform, unlocking infinite possibilities of ways to enhance the consumer brand experience. To say we’ve expanded into interactive advertising belies the fact that we’ve been doing it in some form or another for years now, but with Jeff Benjamin at the helm creatively we’re making more of a mark, as evidenced by the fact that this effort won Gold in the mobile category at Cannes last year.

6. Can you give us a preview of what you might discuss during your Social Media Week opening keynote?
I’m going to talk firstly about the surface volatility of the social ecosystem that is constantly creating new ways for all these elements to work together. Then about the fact that underneath this surface volatility I see a long-term geological shift happening: Social is moving quickly from ‘destination’ to ‘layer,’ and burrowing down into the undercarriage of the web to become part of its infrastructure. It is, in effect, eating the web.

7. What should SMW NYC attendees expect to see from JWT’s Advertising & Marketing Hub?
Expect to hear panels that delve into social media and the implications it has for marketers, consumers, technology, start ups and more. It’s going to be a draw for the beginner who is just getting into the industry as well as the seasoned professional. From JWT, we are hosting a few different events that are going to be great. Following her successful Social Media Week session last year, our Director of Trendspotting Ann Mack will be back, hosting a solo talk “Going Private in Public” (one of the trends surveyed in her 10 Trends for 2013 report), which explores reclaiming privacy in our lives where living publicly has become the default. We’re also going to dive into the realm of food in “What’s on Your Plate: How Digital Has Evolved Our Palates,” as we bring together some of today’s most influential foodies (think Yummly, Nestle, StudioFeast) who are pushing the bounds of what’s possible with food and technology. And with CSR efforts becoming an increasingly significant part of brand strategy and business models, our panel “Societal Brands in a Societal World” is going to take a closer look at how brands like Warby Parker are starting to adopt principles that are weighed not just by transactions alone but by their value to society.

5 Minutes With Deanna Zandt


Deanna Zandt is a media technologist, the author of Share This! How You Will Change the World with Social Networking, the creator of a killer TEDxBerlin talk and an all-around bad ass. Chatting with her is always fun and informative — plus, we got hearing Samuel L. Jackson singing Taylor Swift out of it…  She’s emceeing Day 2 of Ideas Connected at Global HQ, so swing by and see her in person. In the meantime, read on!

1. What is your or your organization’s greatest success with social media to date?
In early 2012, the Susan G Komen Foundation decided to no longer fund Planned Parenthood’s breast cancer initiatives. Outrage erupted, and while many advocates were focused specifically on the funding and financial issues, I wanted to focus on stories. I thought about the women who didn’t have money with which to speak their minds by donating or taking away donations; these were the women who would be most affected by Komen’s decision, and lose access to low-cost and free breast cancer screenings.

I created a Tumblr blog called Planned Parenthood Saved Me, where I asked people to submit stories of how Planned Parenthood had changed their lives. It caught fire; in 4 days, 300 stories were collected and shared, and mainstream media outlets like Rachel Maddow and the New York Times were referencing posts and sharing excerpts. But the real story lay inside the social numbers: More than half the traffic — 29,000 unique visits in 4 days — came from social media, and before any major media mention. The fire came from us sharing our stories with one another.

2. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?
The tension, and possibly an erupting battle, for the open web and web standards is pretty exciting. We see increasingly bolder moves towards silo-ed information and walled gardens, and that’s just not sustainable. The web yearns to be free, and I feel that we’re on the cusp of those starting to break down. Remember when AOL was the end-all-be-all Internet service? And how that model fell apart as both users and technologies became more sophisticated? This, too, will come to pass with the social web.

3. What speaker or event are you most looking forward to at SMW NYC?
I probably sound like a lush, but honestly, the parties are always fantastic during SMW NYC. Not just for going-out-fun-value, but for connecting and reconnecting with good people. I’m looking forward to spending offline time with my communities!

4. What do you think is SMW’s greatest value add to the tech/media space?
I’ve loved SWM’s ethos with regards to wanting to make the world a better place, and I welcomed the opportunity to bring the networks that I’m a part of– social, gender and racial justice communities– to the table to help shape the content. Those voices are often missing in the technology and media spaces, and I’m thrilled that SMW wants to dig deeper there.

5. What is the most creative way you’ve seen social media used?
Honestly, anything with a little bit of humor generally gets my attention– to be funny on social media, you really have to have an extraordinary combination of skills: timing, wit, writing, some tech savvy, etc. From the old meme games we used to play on Twitter (I’ll never forget #unseenprequels and #SamJacksonSlowJams [NSFW]), to fake accounts and image macros (the Willy Wonka series almost never fails to deliver), to the White House responding to the Death Star petition… yeah. It’s a nice reminder that we’re all human and can poke at each other a little bit.

Deanna Zandt is a media technologist and the author of Share This! How You Will Change the World with Social Networking (Berrett-Koehler, June 2010). She is a consultant to key progressive media and advocacy organizations, and her clients have included The Ford Foundation, The Daily Beast/Newsweek, and Jim Hightower’s Hightower Lowdown. She is contributor to Forbes.com via her ForbesWoman “Prospect: Tech” blog, and a social media advice contributor NPR’s flagship news program, “All Things Considered.” Zandt specializes in social media, is a leading expert in women and technology, and is a frequent guest on CNN International, BBC Radio, Fox News and more.She works with groups to create and implement effective web strategies toward organizational goals of civic engagement and cultural agency, and uses her background in linguistics, advertising, telecommunications and finance to complement her technical expertise. She has spoken at a number of conferences, including TEDxBerlin, SXSW Interactive, Personal Democracy Forum,  Netroots Nation, the National Conference on Media Reform, Facing Race, Web 2.0 Expo, Bioneers, America’s Future Now (formerly “Take Back America”), Women Action & The Media, and provides beginner and advanced workshops both online and in person.

5 Minutes With IAB’s Jeff Fryer

SMW NYC has some incredible partners- from our event partners to hub hosts to our growing media partners. This year, we are honored to be joining up with IAB for SMW NYC. Not only is IAB the leading body in the Interactive Marketing space, but also, they love collaboration. It’s a perfect pairing! Let’s extend a warm SMW NYC welcome to the IAB team- to get us started, meet Jeff Fryer, Social Media and Marketing Manager of IAB.

Jeff, how did IAB get involved in Social Media Week?
IAB has become more and more active in programing in Social Media Week, from last year hosting a SMW NYC session on social retail and brand marketing loyalty to our event at The Onion’s new offices for SMW Chicago about the amusing interplay between paid, owned, and earned media.

This year, we’re glad to put forth two sold-out events during Social Media Week NYC – an Author’s Roundtable with speakers who’ve literally ‘wrote the book’ on social, and a ‘Mobilecultural’ session at which leading agencies and marketers will discuss how they’ve been able to reach the emerging mobile, social, and multicultural users that marketers and brands are very hungry to connect with right now.

IAB is thrilled to be the Official Media Sponsor for Social Media Week New York 2013. The Interactive Advertising Bureau has had many of the brightest minds in social media working together since 2007 in a committee to develop, move forward, and educate the digital industry about social media in advertising. Along the way we’ve released best practices, buyers guides, delved into why people even share online, hosted tweetchats about paid/owned/earned media, and worked with our Data Council to recently demistify social data. As social media continues to reinvent how business marketing, we have a lot of very exciting challenges ahead.

We’re also honored at IAB that we just announced our Head of Brand Initiatives, Peter Minnium, to the Real-Time Academy marketing jury that select the winners for the prestigious Shorty Awards.

 
This year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does IAB embody or support this idea?
With a global network of 37 national IABs and 2 regional ones, we are actively engaged with helping our members become digital influencers worldwide. It is through worldwide collaboration and cooperation that IAB continues to build strong markets, make digital standards fluid across borders, influence public policy, and produce world-class events.

Further demonstrating our dedication to “Thinking Global – Acting Global” IAB is partnered with Social Media Week from New York all the way through Singapore, where IAB Singapore is a local media sponsor and is moderating a few events.

(Map of IAB’s Global Network)

 

A core focus of SMW is collaboration. IAB brings together leaders in the interactive advertising space to help grow the industry and research best practices. Why is the collaborative approach so crucial?
As a trade association, collaborative relationships are at the heart of what our members embody. We have 20 committees & councils in our membership who are responsible for working together to develop solutions that improve the entire interactive advertising ecosystem. Team collaboration is critical to release a POV to the marketplace at large.
 

What are some of the most creative and successful interactive campaigns you’ve seen?
I have to be very careful how I answer this, as IAB does the MIXX Awards! I will say that I was impressed by the team that did the Oreos’ on-the-fly “Blackout Bowl” advertising during the Super Bowl. If you look past the tweet and pull back the curtains a bit, what really impressed me was the ability of the brand and its agencies to work together, ready to react in real-time during one of advertising’s biggest nights of the year. It demonstrates the potential future of social – we are for evermore in the world of reactive, real-time advertising and even ‘next morning’ could be too late.
 

Where do you see the interactive advertising space heading?
Participation with interactive advertising will continue to grow, but with a more advanced relationship. As the next generation of digital advertisers look for a way to innovate and reach through technology, new creative canvasses will also have to be adopted. That’s one of the reasons IAB has created its Rising Stars program – to challenge the ecosystem to reinvent old ad portfolios and build new opportunities for global brands and digital marketers.

Digital advertising will also continue to seismically shift towards mobile. More people are becoming comfortable with using their mobile devices, and advertisers have recognized they need to meet these users wherever, whenever, and however they are. As a sign that advertising dollars have started to flow where consumers are, U.S. mobile revenue doubled in 2012. At the same time, the dividing line between “mobile” and “not mobile” media and advertising is steadily wearing away – marketers and media companies alike will increasingly think about reaching the right audience wherever they are, across different screens, not siloing them based on what device they happen to be using.


 

IAB recently worked with MMA to release mobile phone creative guidelines for ads. Why are initiatives like this important to the field?
The mobile phone creative guidelines will make mobile ad buying and selling easier and more efficient, by establishing clear standard ad units that sellers can build into their mobile websites and apps, and buyers can design ad creative for. Agencies and marketers have long asked the IAB to include mobile ad sizes among our standard ad units, and this will address that industry need. Working with the MMA means that both trade associations with standardize around the same set of ad specs, ensuring we are all pulling in the same direction, in favor of faster mobile ad growth.
 

What are you most excited about for SMW NYC?
Is it a copout to say “everything”?

As the person responsible for the strategy & execution for IAB’s multiple social media presences, there are so many awesome events to attend. SMW NYC is like Social Media Mardi Gras for someone like me.

If forced to pick something, I’m intrigued by Emily Steel’s conversation with Jeff Dachis about the future of pre-purchase intent through social, and the ‘Engagement Through Imagery’ event at Curalate. Innovation through creative visual storytelling such as photos and videos will continue to become even larger in the coming year.

Social Media Week, here I come!
 

What Is Social Customer Service Anyway?

This is a guest post by Josh March, CEO of Conversocial.

Social media may seem like such a fully-ingrained part of our lives, but in reality we’re only hitting adolescence. Conversocial has worked with businesses since their first steps into social media engagement. At the time, this seemed revolutionary to most marketing departments – that customers would speak back, and that companies needed to do something about it. Over the past few years, we’ve come leaps and bounds and today social customer service is a standard concept, program and even team in many businesses.

But we’re still left with questions about what this really is. How will the contact center have to change, with customer support and engagement open to the public? Next week, I’ll be talking about “The Social Engagement Hub” alongside speakers from Edelman Digital, Ogilvy, GoDaddy and Nokia, and what this looks like for the future.

At Conversocial, we’ve worked with marketing, customer service, customer experience, customer insight, product, and sales teams, because social customer service calls for new rules of play for customer relationships. Social media presents opportunities for every part of your organisation – from customer retention in offering service to dissatisfied customers, to new sales from customers grumbling about your competitors. And the wealth of insight available in volunteered social data is wasted if your insight and product teams can’t action it to make better business decisions.

Developing great social customer service is the only way for companies to tap into this. We recently conducted research on the Twitter mentions of some of America’s biggestretailers. In a day in the life of Twitter, it’s astounding what’s out there for the taking. Major opportunities raised by customers constituted over 1/3 of all mentions, and include customer experience, customer dissatisfaction product availability enquiries, sales and pricing questions and service and facilities feedback. We’ll be sharing more of this data on the 19th.

In my vision for the contact center of the future, social relationships with customers sit at the heart of your organisation. Companies will have to consider some serious structural reorganisation of not only how they manage communication with their customers, but also how they perceive it. Customer service will no longer be relegated as an inconvenient cost center, but as the front line of customer engagement.

Join us next Tuesday to discuss market trends, the experiences of leaders in this space and pick the brains of our panel of experts as to how you can start delivering real social customer service in your company. We’ll be opening up discussion that’s relevant for every customer-focused role in your company, so if you’re looking for answers to ‘what is social customer service anyway?’ we should be able to help.

Music Lovers Rejoice: SMW NYC Partners with SoundCtrl & DMW Music

This year, we’re excited to have DMW Music is an official event partner for SMW NYC. What does that mean? DMW Music is 2 day event with 500+ of the most influential music and digital media leaders gathering to socialize, share ideas, do deals and learn about new technologies and services. This two-day event features a music-tech crawl at Pandora, Spotify, YouTube/Google, and iHeartRadio; classroom style presentations; interactive pit sessions, a music awards dinner; and executives from companies such as Sony, YouTube, Warner Music Group, Shazam, VEVO,Universal Music Group, Pandora, and more.

And we want you to be able to take part! We have 20 complimentary passes to distribute to our community. Interested? Just tell us why at #SMWDMWMusic

Now, we want you to learn more about SoundCtrl, the team that helped pull the partnership together. Learn more about Jesse Kirshbaum and SoundCtrl!

Jesse, SoundCtrl is a regular partner for SMW NYC. Why is the convergence of music and tech so important and how is SMW fill that need for SoundCtrl?
Technology is advancing at an exciting pace, with innovators who consistently challenge and evolve our conceptions of how music can be created, shared and consumed. Now more than ever, this is a sensation felt across all industry lines and creates opportunities for us to learn both from each others’ successes and missteps. Social Media Week provides a great context for us to discuss this interconnectivity and as this year’s theme suggests, illuminate the principles for a more collaborative world.

Last February, SoundCtrl produced a special music day for SMW NYC. What do you have in store this year?
Last year was truly a blast. We worked with SMW to created the first ever Music Hub satellite event at Dominion Theatre, with a full day of panels from groups like NYC Nightlife, elektro Magazine and Translation LLC. The discussion was kept lively all day with speakers that included Nick Jonas, Beverly Jackson, Asher Roth, Maura Johnston, David Sonenberg, & Junior Sanchez.

This year, we’re bringing back a very successful part of our hub – a conversation hosted by Zev Norotsky (Executive Publisher, elektro Magazine) about the role of social media in the growth of electronic music in the US and what trends we see developing nationwide. This year, the invite-only event will take place at the SoHo House on Friday, February 22nd and Zev will be joined by Joe Rosenberg (Director of Marketing and Partnerships, AM Only), Tommie Sunshine (DJ, Producer), and others TBA.

The music industry is currently undergoing great changes. What are the biggest factors for this and what trends do you see shaping the future of the industry?
It’s a great time to be in the music industry – the balance of power is shifting away from major conglomerates and towards young entrepreneurs who are in the trenches, seeing the opportunities taking shape in real time and have the flexibility to quickly pivot and execute plan B when plan A fails.

To that end, we’re likely to see increased partnerships between these individuals and their startups in 2013. Creating alliances between well established artist services will be key rather than each service extending themselves into areas where they don’t have a solid foundation (EX: Topsin’s integration with Artist Growth, Fireband, INgrooves Fontana and PledgeMusic).

SoundCtrl is producing your 4th Annual FlashFWD awards, set for this May. Can you tell us a bit more about FlashFWD, and what’s in store for the big event?
We’re very excited about the evolution of the FlashFWD Awards and what you can expect to see this year. To give a little background, FlashFWD is the premiere award ceremony highlighting and honoring individuals & organizations using and developing innovative technology in the music space.

Last year’s honorees included Best in Discovery – Spotify, Best in Live – Square, Best in Mobile & Tablet – Snibbe Interactive for Biophila, Best in Artist Support – BandPage, and our 2012 SoundWAV Influencer – Scooter Braun.

This year’s nomination period is almost underway and community voting will open on all categories (including new category, Best in Gaming) this April. For more information, check in with www.soundctrl.com/flashfwd

This year, NUE Agency, who produces SoundCtrl, has an artist up for a Grammy, one of the most social events in the world. SoundCtrl also helped connect Social Media Week to the Grammy’s both for NYC and LA. Can you tell us more about NUE’s incredible success in this area, and how the Grammy’s have managed to adapt so successfully to social TV and engagement?
We were so excited and proud to be at the GRAMMYS with Wale for his nomination in Best Rap Song for the chart topping single “Lotus Flower Bomb” ft Miguel… going for more nominations next year and the big win.

SoundCtrl was excited to be a part of Grammy Weekend as well where, on Friday, February 8th, we produced the Grammy Music & Technology Lab with The Recording Academy and Zuckerberg Media at LA Live. Participants in the lab included the startups Pheed, Pledge Music, Mixify, Buddy Bounce, and Amplifier (powered by SoundCloud) and we were thrilled to introduce the Academy to these entities and take steps to invest and cultivate these innovative services.

The social team for the Grammys are an amazing group lead by one of our mentors, Beverly Jackson. Their open-mindedness and ability to cultivate & capture the online Grammy chatter in meaningful ways is beyond impressive and it’s no wonder that the 55th GRAMMY Awards were the 2nd most social event of 2013 with over 15.4 million social interactions measured across Twitter, Facebook and entertainment check-in platforms such as Get Glue and Viggle.

SoundCtrl is partnering with DMW, as part of SMW. Can you tell us more about DMW and your relationship?
We’re very pleased that DMW Music and Social Media Week have decided to unite and join forces when it comes to music content for the week. Taking place February 20-21, DMW combines Digital Music Forum East and West into one large event simply named DMW Music. 500+ of the most influential music and digital media leaders will gather in Downtown New York to socialize, share ideas, do deals and learn about new technologies and services. This year’s event will be packed with great content, stellar people and a lot of companies that are new on the music-tech scene.

As a long time friend and supporter of both SMW and DMW, it seemed natural to us that these unique teams should know each other and cross pollinate. SoundCtrl was able to bridge the gap and provide SMW with special registration and access to the great lineup of music and technology industry speakers lined up at DMW this year. Check out the full list here: www.dmw-music.com.

What are you most looking forward to this SMW NYC?
We at SoundCtrl are excited about SMW’s Ideas Connected at the Global HQ. The lineup includes everything from master classes taught by companies like Tumblr & Google+, to an interactive exhibition called “The Internet of Things” which will feature new innovations in connect products and devices. You’ll see us around the HQ all three days and we’re already getting excited to hear from Internet entrepreneur, activist, investor and co-founder of social news website Reddit, Alexis Ohanian.

5 Minutes With Eventbrite


Eventbrite is an online service that people everywhere use to create, share, and join events. Whether a photography class with a local artist, or a sold-out concert in a city stadium, Eventbrite makes it happen. This year, Eventbrite joins SMW NYC as our Premium Pass Sponsor, so we sat down with Eventbrite’s Sara Altier to talk about all things social marketing:

1. Eventbrite relies heavily on social marketing. How has your social media strategy changed over the last year?
Events are social, right? They’re more fun to attend with your friends — so we’ve focused on empowering our attendees to find and share more events.  Based on the data we’ve released with our Social Commerce report, we’ve know that Facebook drives quite a bit of traffic to events. Since our recent integration with Facebook Open Graph, we’ve changed the way we allow attendees to find and share events. We send out monthly “Event Picks” newsletters using data from previous events with high attendance rates, as well as events the recipient’s Facebook friends have signed up for. We’ve also started sending out social notification emails, so if two of your friends are attending the same event, you’ll get a notification.

2. In 2010, Eventbrite was the first company to offer data about the financial benefits of “sharing,” revealing that every time someone shared a paid event on Facebook, it drove an additional $2.52 in revenue back to the event organizer, and 11 additional page views of their event page. Are there any over overwhelming data points, like that one, that inform your social strategy?
This past fall, we released our Global Social Commerce report. Aside from interesting data points like Italy sharing the most and the UK clicking the most, we found that while Twitter shares increase traffic to an event page, Facebook still drives the most revenue. You can check out the report here!

3. Eventbrite was used in over 175 countries in the last year. Do you tailor your social marketing strategy for each country? If so, how do they differ?
In the past year we’ve launched localized sites in 13 countries outside of the US. We offer localized support in 7 different languages and have local City Marketing Managers in 8 of our major metros. We tailor each country’s strategy to best align with the trends and communication patterns of each location.

4. Do you find that marketing “Cause” events requires a different strategy than events with a charitable component? How so?
At the end of the day, marketing all events is essentially the same. Sure, there are differences between marketing cause-related events and marketing sporting events, for example, but the underlying strategy for marketing all events can be boiled down to three points: 1. Know your target audience. 2. Decide on a goal. (Are you more focused on general awareness or a specific amount of money you want to raise?) 3. Craft regular, tailored information that will inspire your target audience to act. Our blog is an excellent resource for event organizers that need a bit more assistance figuring out their strategy!

5. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now? How will that inform your work?
Where to begin! It’s hard to just mention one specific thing, but I think the fact that so many people are embracing new technology to change their lives for the better is the most exciting to me. It’s so humbling that Eventbrite is being used everywhere — from rallying people around an important cause to helping them acquire skills that will empower them to enter a new line of work. We aim to provide a product that will continue evolving and helping our users achieve success in whatever they set out to do.

6. Tell us about your goals for SMW. As a 2013 Premium Pass Sponsor, what do you hope attendees will take away from the experience?
Social media is changing the way we do business in a very fundamental way. I think that a lot of non-industry people’s perception of social media is tainted by the prevalence of cheap buzzwords and too many people claiming to be ‘social media ninjas’. I hope that Premium Pass Holders will come to SMWNYC to make sincere connections and share knowledge about how social media is making measurable impact at companies like Eventbrite.

7. This year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does Eventbrite embody and/or support this idea?
There’s something really magical about bringing an online interaction offline. The fact that our self-service platform enables event organizers from all around the world (179 different countries last year alone!) to bring people together is a true testament to how we support the global theme of Social Media Week, and we couldn’t be happier to be involved!

5 Minutes With Huffington Post’s Roy Sekoff

Yesterday, we helped get things moving towards SMW NYC with our partners, HuffPost Live. Covering how safeguarding free expression and an Open Internet is still a critical issue, they hosted a dynamic exchange on the current issues facing both our country and the global community, with leading thinkers, including: Jillian York of the Electronic Frontier Foundation, Andrew Rasiej of Personal Democracy Forum, and Christine Chen of Google and moderated by Ahmed Shihab-Eldin.

Not only was it engaging and get you thinking, but it also displays the professionalism and innovation that represents HuffPost. With their use of Google+ On Air HangOuts, HuffPost Live does live integration of social media better than most.

And we’re thrilled to be partnering with them this year! SMW NYC is honored to have President and co-creator of HuffPost Live, and founding editor of Huffington Post, Roy Sekoff, join us. Before his event, get to know him a bit more:

Roy, this year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does The Huffington Post embody or support this idea?
HuffPost thrives precisely because our staff is utterly committed to all three of these attributes. Openness and transparency are core principles at HuffPost – both culturally and editorially. We are obsessively connected – which is good, because collaboration is the lifeblood of what we do. Rare is the email or GChat that isn’t rapidly – and creatively responded to.

The publishing industry is undergoing change overall; and the Huffington Post has been a leader in that. Where do you see the future of journalism and publishing heading?
HuffPost has been around for almost 8 years. In that time, we have seen the rapid rise of Facebook, Twitter, YouTube, Instagram, Pinterest, and so many other game-changing products. We adapted and incorporated them all into what we do, but can’t say that we saw them coming. So, in a time like this, one rife with innovation, trying to look into a crystal ball and divine the future seems like a fool’s game.

The Huffington Post has continued to innovate, making waves in social video. How is the development of HuffPost Live leading the way and where do you see social video heading?
With HuffPost Live, we have placed our bet on people’s growing desire to engage with the news – on the shift from presentation to participation. They want to help shape the stories – and the issues – of our time. HuffPost Live was designed as a platform for engagement – one that puts our users front and center in what we do.

What has been the biggest success from HuffPost Live?
Because of our commitment to engagement, we are proudest of our engagement metrics, which confirm that we have created a unique and addictive social and community offering. Over 6,500 guests have joined us from all over the world via Skype and Google Hangouts. Over 750,000 comments have been left on the HuffPost Live platform (with many more left on HuffPost stories that have HuffPost Live videos embedded in them). And our users are spending over 15 minutes on the site per visit.

As more news and media outlets rely upon citizen journalism, how can the issue of accuracy and accountability be adapted? What recommendations would you have for smaller outlets just getting started?
Accuracy and accountability are vital. For us, that means doing everything we can to assure the accuracy of what we publish, and moving quickly and transparently to correct any mistakes that are made.

Advertorials have come under scrutiny lately, and we’re seeing many outlets experiment with different revenue models. What trends are you seeing for media and entertainment outlets maintaining a profit?
As the old models plateau, brands are clearly looking for fresh ways to reach consumers. And it’s important for publishers to try to lead the way in that innovation – but it’s critical not to blur the lines. Consumers value high-quality content, whether it comes from publishers or advertisers, but they should never be confused about the source. Our key touchstones are authenticity and transparency.

What are you most excited about for SMW NYC?
Thursday’s session on “The Shift from Presentation to Participation.” It will be a great discussion.

We couldn’t agree more. A big thanks to Roy for taking the time to talk with us. Make sure you check him out in-person this SMW NYC or join via livestream!

Google+ Hangouts at SMW NYC: Live Tonight And More!

We’ve got some big news, and we want you to join us. Grab your laptop, and get ready for SMW NYC interaction on a new level…

SMW13 is partnering up with HuffPost Live

Today, at 5pm EST, our media partner HuffPost Live covers how safeguarding free expression and an Open Internet is still a critical issue.  Watch the exchange on the current issues facing both our country and the global community, with leading thinkers, including: Jillian York of the Electronic Frontier Foundation, Andrew Rasiej of Personal Democracy Forum, and Christine Chen of Google.

With their use of Google+ On Air HangOuts, HuffPost Live does live integration of social media better than most.  

Check it out and share your comments. The conversation doesn’t stop on HuffPost Live.

Join us today here, but don’t get too settled. That’s just the beginning of what we are doing with Google+!


Google+ Contest

We asked our community to come up, and then host, incredible Hangouts during SMW13, with the best one recieving a $5k prize! Over 40 events were chosen to participate! From chatting about education with girls in underdeveloped nations, to cooking tortillas, there is a wide range of Hangouts for you to chose from and participate in. Tune-in. Tell us which SMW user Hangouts you think are best, and we’ll unveil the winner following SMW13. See them all here.


Hangout During SMW NYC

In addition to the above collaborations, you can join in and watch during SMW NYC! We are thrilled to feature two incredible Hangouts:

Wednesday, Feb. 20th from 2:30 – 4pm: Daria Musk and Google: Social Media and the Rock Star
If you’re looking for a bit more fun, then you want to head to Hearst (or G+!) to see Daria Musk. An Internet sensation, she’s taken over Google+ to expand her reach musically. She may even give you a performance or two…


Warby Parker and Google+

Warby Parker: the latest business sensation. Google+: the stable but creative force. Together. From February 19 to 21, Ideas Connected at the Global HQ will feature an installation which allows users to interact via Google Hangout. Pulling in some surprise attendees, one thing you do know is it’ll be fun and spot-on. If you’re in town, make to check it out live.

Head over to Google+, and try out a Hangout as well. We look forward to seeing you online and in-person!

Nokia x SMWNYC: See Them In Action

Being their third year powering SMW, our friends at Nokia have really come to SMW NYC with some amazing ideas around engaging our audience.

Nokia is no stranger to our SMW NYC community- and we love having them here! In addition to powering our mobile app, SMW Live and SMW RealTime so you can truly engage on numerous levels, they are making their presence known. Starting off with offering Nokia Lumia 920 trials to our community, Nokia x SMW NYC got running early, and isn’t letting up. Making sure the week begins and ends with a bang, Nokia is one of the main forces behind the Opening & Closing Parties. Given their past with us, we’re expecting some fun surprises for the attendees…

Nokia is also making sure SMW NYC attendees don’t miss a beat with an incredible Simulcast set-up at the Global HQ. Streaming events from all over SMW13 and SMWNYC with incredible Monster Wireless Headsets, if you’re nearby, you want to see this. You can also get powered up by using the Nokia Charging Station- you know your phones and computers need it.

But don’t forget to swing by their Photo Lab to see the power of the PureView Camera on the latest Nokia Lumia 920’s. Don’t worry, we’ll be sending them to your FaceBook profiles to share… Speaking of photos, Nokia has partnered to bring the 1197 Mobile Photography Conference to SMW NYC. With 3 days of programming and an interactive gallery, it’s the perfect place for you if you love your camera, your phone and combining the two.

Want to learn something? Nokia #SmarterEveryday is making sure you get the most of your experience by providing the Master Classroom at Global HQ, letting you get hands-on learning from some of the best in the biz. From leaders like Tumblr to Dachis Group to Nokia@Work, Global HQ attendees will walk away with knowledge they can immediately use. Nokia is behind some of our Master Classes like Designing Your Day: Maximize Your Brain, Maximize Your Day. Taught by Paul McGinniss, you’ll be given the neuroscience perspective on how to work with your brain to get the most out of your day- like what are the times of day when you are at your cognitive best?

There’s also Designing your day: Practical Tools to boost your creativity & productivity. To help you truly work smarter, this Master Class will give you the tools to help you reconsider your workday and understand what’s getting in the way of your best work; redesigning the way you work. You’ll leave with ideas and tools you can use to give you more get time to do the things you really love.

Then see the team on stage. Starting with Designing A Smarter Everyday, presented by Nokia@Work, as part of the Smarter Everyday series, this event takes the a considered approach using design thinking and similar models about how to work more effectively everyday. They’ll ask the questions of what does the perfect day look like; what are the best strategies for structuring a day to get the most from it; and more. If you’re serious about being productive and getting your start-up off the ground, these strategies are for you.

Moving to a different theme, The Social Engagement Hub: Re-Imagining The Contact Center As A Critical Marketing Tool brings on Sean Valderas, Nokia Care’s Social Media Manager, to join other brand’s customer service managers to discuss what a Social Engagement Hub looks like and why social customer service is so crucial.

If you haven’t seen Nokia’s Global Head of Digital and Social, Craig Hepburn, yet, you are missing out. SMW NYC is your opportunity. Swing by Bloomberg’s Business & Entrepreneurship Hub as he shares his experiences for Social as The Great Equalizer: Interviews With Companies Large and Small.

Rounding it all out, Nokia wraps up SMW NYC with something they’re passionate about- music. In partnership with SoundCtrl, Nokia Music is bringing a Music Day to SMW NYC. With Rock It: How to Drive Brand Awareness and Social Action Through Music Partnerships, you’ll be able to see how social is driving music and how Nokia Music is working with bands to provide a different music experience.

Unleash Your Inner Chef: Special Offer for Next 300 HQ Pass Buyers

Purchase a HQ Pass to Ideas Connected during Social Media Week and receive a one week trial to Plated.com

Recently profiled in the New York Times, Plated is disrupting the way we eat. They deliver all of the ingredients their customers need to cook fantastic top chef-designed recipes — plus beautiful how-to instructions. They are building the platform to create, share and monetize food experiences with social commerce.

As part of a promotion with Social Media Week, they are giving the next 300 people who purchase an HQ Pass to Ideas Connected a one week free trial of Plated — estimated value $60. Get your pass now!

“Unleash your inner chef — everything you need to cook a top chef-designed meal, delivered to your door.”

5 Minutes With Colin Nagy

Advisory Board Member, Colin Nagy, is the Executive Director of earned and social mediaThe Barbarian Group. We asked him about the future of social, his interest in SMW and a few other questions. Here’s what he had to say:

1. What is your or your organization’s greatest success with social media to date?
We’ve done several interesting things, but I think our continued work with GE creating content for individual platforms, has been the best received. People particularly like the approach we took to Instagram, really investing original amazing photography and having a clear creative approach.

2. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?
I think 3D printing is going to change the world and have huge implications for where manufacturing takes place.

3. What speaker or event are you most looking forward to at SMW NYC?
I read Emily Steel’s work in the FT and I’m excited she’s going to moderate our panel. She’s a serious journalist and I’m sure she will bring really tough and rigorous questions — something a lot of discussions seem to be missing lately.

4. What prompted you to join Social Media Week’s Advisory Board?
I love the global approach and the ambition.  I also like the many different disciplines involved.

5. What is the most creative way you’ve seen social media used?
I loved the Heineken Star Player app, that allowed people to predict the outcome of real-time events in a soccer game. Not strictly social but hugely interesting. I also loved that Elmo Calls app that IDEO did. Absolutely brilliant.

Colin Nagy works at The Barbarian Group as executive director of earned and social media. He also co-founded the travel company Fortnighter.com, and is also a brand and communications advisor to several NYC-based startups including Percolate, OLO, and Lot18.Prior to joining The Barbarian Group, he was a partner at Attention, a social media marketing agency based in New York. At Attention, Colin helped Tina Brown launch the The Daily Beast, and advised other media companies such as CNN, Newsweek, Mashable and the Guardian. He also represented lifestyle brands such as Ligne Roset and Herman Miller as well as respected hospitality brands Morgans Hotel Group, The Ritz-Carlton and Hilton Worldwide.Previously, Colin worked in policy, crisis communications and public affairs roles for a range of commercial and public sector entities around the world, including The Brunswick Group, based in New York, and the East West Institute, based in Prague. His work has been cited in publications including The New York Times, The Financial Times, Fast Company, Creativity and Monocle. Colin has written for AdWeek, the innovation blog PSFK, as well as various arts and culture publications. Colin graduated from New York University with a degree in Politics and European Studies.

Calling Early Adopters: Trial a Nokia Lumia 920

How would you like to get your hands on a Nokia Lumia 920 for the duration of your time at this year’s Social Media Week in New York?

Well, Nokia@Work currently have 20 Lumia trial devices they want to loan to the hard working people who are making their way from all over the USA to be at SMW New York.

Nokia want to know how the Lumia 920 with Windows Phone 8 fits into your work life and how the phone can make you #SmarterEveryday in the workplace.

During the week, a Nokia@Work film crew will be on hand to catch your reaction and thoughts on the phone and to capture your philosophy on working smarter. Sign-up here, selecting SMWNYC from the dropdown, and tweet @NokiaAtWork to let them know you are interested.

Lots of Nokia@Work events will be taking place at SMWNY this year. Follow them for more details on when and where they will be taking place and to follow the conversation online, and make sure you check out their events on productivity and getting the most out of mobile. From Designing Your Day: Maximize Your Brain, Maximize Your Day to Designing a SmarterEveryday to Designing your day: Practical Tools to boost your creativity & productivity, you’ll want to be there.

Ogilvy Returns to SMW NYC, Hosts Master Class and Events

Photo courtesy of Social@Ogilvy

We are thrilled to have advertising behemoth Ogilvy & Mather join us again this year as an NYC Supporting Sponsor. Their thought leadership in social media can best be demonstrated through Social@Ogilvy, which they announced at SMW NYC last year. A cross-discipline team of social experts focusing on social business solutions, listening and analytics, social media marketing and communications, social shopping, social customer service solutions, and impact measures, it is the largest social media marketing communications network in the world.

Take a look at what they have in store for this year’s attendees:

Ogilvy’s first ever Master Class, Only at the Global HQ:

Community Management 3.0 – The Evolution of the Most Dynamic Role in Marketing

This interactive class, led by two of Social@Ogilvy’s community management experts, will focus on “Community Management 3.0” – the new job description, current challenges, industry leaders putting it to practice, real-life scenarios and more. Featuring: Ashley Hurst, Director of Business Development & Account Director at Social@Ogilvy and Dhara Naik, an Account Supervisor at Social@Ogilvy. To attend the Master Class, please purchase a Global HQ Pass here. 

Ogilvy’s official SMWNYC Hub events:

Mocial RX: Leveraging Mobile & Social in Healthcare

Health discussions have moved beyond a single screen and one-on-one exchanges. Mobile and social — what some call “Mocial” — is all about a new platform of on-the-go device and broader discussion. From geofencing to quantified self to the second screen, this lively exchange explores how “our networked life” influences behavior change, removes barriers, and adds value to connected communities. Featuring: Buddy Scalera, SVP, Interactive Content & Market Research, Ogilvy CommonHealth and Andrea Hackett, Account Supervisor, Digital Strategy, Social@Ogilvy.

Pharma & Social: Better Apart?
The social health space continues to rapidly evolve, pivoting to serve new needs and voices faster than most pharmaceutical companies are used to acting. Patients, caregivers, even doctors seem to do just fine taking advantage of existing forums to discuss their health concerns. Is there room in the social sphere for prescription drug brands? Mixed views and industry case studies fuel a provocative discussion on whether and how Pharma can truly add value to these already active conversations. Featuring: Chris Cullman, VP, Digital Strategy, Ogilvy CommonHealth; Scott Friedberg, Director, Digital Strategy, Ogilvy CommonHealth and Andrew Teie, Senior Digital Strategist, Ogilvy & Mather.

Ogilvy & Mather HQ events

A Conversation with David Karp, Founder of Tumblr: Brands Connecting Inside the Index of Passions
Join us for a candid conversation with David Karp who has created one of the fastest growing communities of people sharing what they care about most. How can brands participate in Tumblr with meaningful brand or business impact and how do we do it without spoiling the beauty of Tumblr? Join Social@Ogilvy’s John Bell as he asks David Karp about his vision for brands and Tumblr. Featuring: John Bell, Global Managing Director, Social@Ogilvy and David Karp, Founder and CEO, Tumblr.

The Rise of the New Community Manager: A Discussion with Ford and Ogilvy on the New Brand Role
As more and more brands commit to Facebook, Twitter, and other social communities, the stakes of managing millions of fan relationships is rising. Increasingly the job of the community manager is evolving to a more complex and even senior role. Join Social@Ogilvy and hear from those in the trenches and those shaping how brands are managing fans and customer relationships. What are the new skills of the community manager? How will they fit into traditional organizations? Featuring: Rachel Caggiano – Senior Vice President, Social@Ogilvy and Karen Untereker – U.S. Manager, Social Media at Ford Motor Company.

The Live Google+ Jam with Caterpillar: How to Exploit Google+ to its Fullest
Is it plumbing or is it search? Is it Hangouts or Communities? Stop all the hype and anti-hype. We’re going to roll up our sleeves and demonstrate just how brands can use Google+ today and tomorrow. We’ll be working through a LIVE session with Google+, Caterpillar and Social@Ogilvy to create the prototypical, full-out program for the world’s leading B2B brand – Caterpillar. It will be fast-paced, messy and insightful. Featuring: Gemma Craven, Executive Vice President, Social@Ogilvy; Dan Schreibstein, Vice President, Social@Ogilvy; Kevin Espinosa, Social Media Manager, Global Marketing Services, Caterpillar; Gretchen Howard, Google.

The Future of Social Customer Care
Participate in a LIVE demonstration with Social@Ogilvy showcasing the next model of engaging social customers with meaningful dialogue, structure and cross-platform integration. We’ll work with select panel members and a few participants who will be plucked from the audience to interact with this engaging exploration of the science of social, digital strategy, and technology. Featuring: Evan Shumeyko – Director, North American CRM & Customer Engagement at OgilvyOne Worldwide; Jeff Simmermon – Director of Digital Communication, Time Warner Cable; Phil Blum – Social Media Customer Care Manager, Time Warner Cable; Dave Evans –  VP, Social Strategy at Lithium Technologies; Rebecca Lieb – Digital Advertising and Media Analyst at Altimeter Group.

We look forward to seeing you there!

 

 

5 Minutes With Jared Hendler

Advisory Board Member Jared Hendler, EVP, Global Director Digital & Creative at MWW Group took a few minutes to chat about Social Media Week New York City:

1.  What is your or your organization’s greatest success with social media to date?
Nikon. We have been able to execute some incredibly successful programs throughout the years across multiple social channels.  The fan base is of course fantastic.

 2.  What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?
Wearable technology and embeddable technology: http://www.mckinseyquarterly.com/The_Internet_of_Things_2538. Crowdsourced funding aka: Kickstarter & Indiegogo

 3.  What speaker or event are you most looking forward to at SMW NYC?
Rather than call out one panel or speaker, I am incredibly excited about the new creative direction around actionable participation using social media as we connect in person vs. at panels during the event.

 4.  What prompted you to join Social Media Week’s Advisory Board?
I have known Toby professionally since before the start of SMW.  Being a part of the digital and social community  from its beginning — how could you not be a part of SMW!  It is a great way to connect with our peers and give back to the community.

 5.  What is the most creative way you’ve seen social media used?
Fundraising, social and humanitarian change.  The ability to empower every citizen is the promise of every evolved governing body, and the technology allows us to do this.


Jared Hendler brings over 20 years of creative management experience in branding, advertising, digital media & technology forged from over a decade in the corporate world along with having founded and managed 2 new media startups.At MWW, Jared directs digital, social and creative strategy across all practice areas. As digital continues to democratize media, MWW recognizes the need for it’s clients to leverage the power of digital and social strategy, content creation, distribution and measurement.Prior to MWW, Jared worked with Katalyst Media. Founded in 2000 by Ashton Kutcher, Katalyst was named top 10 in advertising and marketing by Fast Company, Katalyst is a studio for social media that connects entertainment with technology and brands. Prior to Katalyst, Jared was the Worldwide Executive Creative Director for Edelman Digital. Jared directed creative strategy with a focus on digital engagement. Expertise included everything from web site builds, Facebook programs, e-kits, online media relations, online promotions and partnerships, to email marketing and mobile campaigns. Jared’s entrepreneurial spirit was grounded with 10 years of experience within the WPP family at Grey Advertising. Jared was the Executive Creative Director and co-founder of G2 at WPP from 1992 and grew the group from 2 people to over 100+ in NY, while spearheading the development of over a dozen international offices around the WPP network. Jared is the author of a digital media blog, a prior board member of the Art Directors Club, a Blue Ribbon Judge for the Emmy Award’s broadband category and is an advisory board member of Social Media Week. Jared participates at industry events such as: Adtech, Digital Hollywood, Adage 2.0. He is a graduate of the Art Center College of Design in Pasadena, CA and resides as their East Coast Chapter Chair.

5 Minutes With Sharon Chang

Sharon Chang, Founder of Yoxi and Advisor to SMW NYC, shares her thoughts on the maker movement, upcoming SMW events and the most successful employments of social media. See her #SMWNYC favorite events here, and learn more about this powerhouse below:

1. What is your or your organization’s greatest success with social media to date?
Yoxi had great success spreading our crowdsourced social innovation competition “Trim The Waste of Fashion” using Tweetchats between our competitors and judges.

2. What do you think is the most exciting thing happening in the emerging technology and/or new media space right now?
The burgeoning confluence of social innovation and the maker movement is fascinating, and a truly democratizing force in entrepreneurship, design and technology.

3. What speaker or event are you most looking forward to at SMW NYC?
I am eager to experience The Hurricane Sandy Transmedia Project. Authentic and participatory storytelling around an experience which deeply impacted the NY community is key to thinking about future urban innovation and disaster preparedness.

4. What do you think is SMW’s greatest value add to the tech/media space?
Social is where everything happens now — business, entertainment, ideas, partnerships and collaborations — and SMW allows that pollination to happen in a fun, organic and inspiring way.

5. What is the most creative way you’ve seen social media used?
#Giving Tuesday is fantastic (http://givingtuesday.org/) as a way to rethink our Black Friday obsession. Also, Tumblr never fails on the fun, amusing front. I could name a thousand fantastic memes. I love this one because it’s particularly satisfying for someone OCD like me: http://thingsorganizedneatly.tumblr.com/

Editor’s note: Learn more about Giving Tuesday at the following SMW event, hosted by Fenton: GIVING GANGNAM STYLE, An Ideathon with the #GivingTuesday Team

Sharon Chang is the Founder of Yoxi, a global citizen and true New Yorker who is obsessed with food and travel. She is also a creative director, brand strategist, media executive, social entrepreneur and impact investor.

NonProfit Guide to SMW NYC

At a Social Media Week party last year, I asked a very accomplished entrepreneur, “so, will I see you at SXSW?” He looked at me and smirked, “I don’t go there anymore because everybody is there.” I see what he means. It’s important for a conference to maintain the right balance of top people in the field, great programming and accessibility — that is Social Media Week.

As a nonprofit professional at SMW, I always feel catered to as there are plenty events on using the powers of social media for social good. I also tend to veer from my track to learn from other industries and network with the speakers post event to pitch a corporate partnership (as any self-respecting nonprofit hustler would do).

Here are my top picks for SMW NYC. Also for networking, looks like the Society & Social Impact Hub at 92Y Tribeca is the place for us. See you there!

Tuesday, February 19
Using Film to Galvanize Lasting Social Change
GIVING GANGNAM STYLE: An Ideathon with the #GivingTuesday Team #SMWGT
Rewiring Government for Openness, Connection, and Choice, Featuring Susan Crawford and Beth Noveck
Open and Unfiltered: Defending the Internet, Featuring Alexis Ohanian and Eli Pariser
Keeping Up with the Agile Consumer
Authors Roundtable: Social at the Intersection of Paid, Owned and Earned Media

Wednesday, February 20
A Conversation with Neil Blumenthal, Co-Founder and CEO, Warby Parker
Content Marketing: How to be Memorable and Measurable in 2013
Lean Startup for Social Good: Create a Compelling Website User Experience Using Lean UX

Thursday, February 21
How Social Is Your Foundation?
Societal Brands In a Social World
Social Media Analytics Helps UNICEF Save Lives

Friday, February 22
Keynote: danah boyd on the Ethics and Challenges of Dealing With “Big Data”

Hub Spotlight: 5 Minutes With 92Y’s Asha Curran

Each year, we partner with iconic institutions to bring you dedicated content for SMW NYC. 92Y is the city’s premiere nonprofit cultural and community center, and they’ve been all about social good since 1874! 92Y will be serving as our Society & Social Impact Hub, and we couldn’t think of a better home for those conversations. Now, we want you to meet Asha Curran, Director for Center for Innovation & Social Impact at 92Y. As director of the Center for Innovation & Social Impact, Asha Curran works to expand the depth and reach of 92Y’s programming through social media, partnerships and collaboration within 92Y’s diverse programming centers. She’s also been working with our team to help pull together the programming for the week and make sure you have a great experience there, while learning how we can all make the world a little better.

Asha, how did 92Y get involved with SMW NYC?
92Y has become more and more active in programming in the social media space, from hosting the last AllThingsD event with Walt Mossberg, Kara Swisher and Eric Schmidt, to our multi-platform partnerships with places like Mashable, Politico, Buzzfeed, Comedy Central Indecision and others. We’re thrilled to be the Society & Social Impact hub for this year’s SMW, since it’s so aligned with what we do—with social media specifically but with our mission in general. As a Jewish institution, we’ve been serving the community since 1874 have always strived to meet emerging social needs. A commitment to service, as well as a passion for ideas, is core to our mission.

This year, our global theme is “Open & Connected: Principles for a Collaborative World.” How does 92Y embody or support this idea?
92Y is a community center that has been encouraging open dialogue, engagement and enrichment for 139 years, but evolving technology and new media offer us the chance to radically expand our definition of community and engagement. We’re strong advocates of the use of social media to catalyze social change, and of encouraging the connected generation to tackle the world’s biggest challenges by using the technological and new media tools at their disposal. The idea of collaboration is becoming more and more central to what we do—collaborating to draw together all the genius of our various programming departments, to start with, but also reaching outside our organization to partner with NGOs, media companies, other NFPs and big businesses to create amazing collaborative programs, and to leverage those networks to share the content more widely.

The Social Good Summit that we present every fall in partnership with the UNFoundation, Mashable, the Bill & Melinda Gates Foundation, and the UN Development Programme is centered entirely on the theme of using social media for social good, and focused on the principles of openness and accessibility, crowd-sourced solutions, grassroots thinking, and empowerment of local communities.

92Y is well known for your incredible programs- from comedy to arts to film. Can you tell us more about how 92Y has evolved and why providing those programs is so crucial to the community?
Intellectual exploration (in whatever form—classes, lectures, art, music, dance) has a more important place than ever in such a frenetic, multi-tasking world. We’re becoming a society which digests a neverending firehose of content in short-form servings, often in solitude, and in which people often gravitate to that content which reinforces what they already think. But vigorous debate is so crucial; the hardest conversations are often the most important ones to have, and real growth and progress can’t happen without being open to new ideas, new positions. It’s the engagement itself which is valuable. Our mission is to provide education and entertainment at with depth and thoughtfulness, with many points of entry and many voices. Most experiences are richer when they’re had with a community.

If you walk through either 92Y location, you might hear the strains of a string quartet rehearsing from the concert hall, or a jazz band in the Tribeca mainstage, the voices of children and their parents, the instructions of an art or jewelry teacher, or a group of strangers getting to know each other over a glass of wine before the start of a lecture. And with our digital work as well, our goal is to get people together, learning, talking, engaging, taking action.

The nonprofit and social impact space is deeply impacted by social and emerging media. What trends do you see taking shape in this area?
Technology now allows us as a not-for-profit (or, as we call ourselves, a for-purpose) to scale our core values of community, connection, conversation, and philanthropy, and reach a much wider audience. That’s an amazing opportunity and we’re taking full advantage of it. We’re big believers in the potential of what we call the “connected generation”—not just young people, but all people who are technologically savvy, engaged, lateral thinkers, and hungry for social change and willing to work to make it happen. The ability of communities—of anyone—to curate powerful, influential conversations via social media, to rally people around an idea, is having a profound impact even on the national agenda. The old power model is changing.

What are some of the success stories from 92Y in social & emerging media?
92Y founded and led #GivingTuesday, a national day of giving to follow on the heels of Black Friday and Cyber Monday. Our original goal was to gather 100 partners in support of the idea. Instead, we had 2,500 by the time the day itself came around. The White House endorsed the idea, as did the Mayors of New York, Philly and Chicago; it received nationwide press and Blackbaud, a not-for-profit software company who gathered analytics for us, estimated that online giving went up over 50% year over year for that date. It was a phenomenal success that spoke to the philanthropic nature of Americans, the sheer power of social media, and the eagerness of communities to rally together in support of a cause.

Our annual Social Good Summit, now in its fourth year, reached a record number of people last year due to the combined social media reach of our partners Mashable, UNFoundation, the Gates Foundation, the UN Development Programme and Ericsson. We held the flagship event here in NYC, livestreamed simultaneously in seven languages, with hub events in Beijing, Nairobi and Mogadishu, as well as over 300 local community meetups around the world in over 150 countries. Each meetup was held around one question: “what can technology and new media do to improve conditions in your community?” We received incredible feedback from localities from Austin to Syria to Bhutan to Bangalore.

92Y also began 92Y American Conversation this past year, which is a multi-platform initiative to share the best in 92Y political content as widely as possible. We partnered with Harvard Kennedy School, Comedy Central Indecision, Politico, the Aspen Institute and many more to create new, original content as well as share the best moments from our stage. We’ve seen hundreds of thousands of views and media pickups from HuffPo to the NY Times.

What should SMW NYC attendees expect to see from 92Y Tribeca and at the Society & Social Impact Hub?
We’ll host a range of great programs on topics from urban development to visual social media to the ethical challenges of “big data.” I’m particularly excited for “Giving Gangnam Style: An Ideathon with the #GivingTuesday Team” (Tuesday, Feb 19th at 12pm) and for “Grassroots + Social=Change” (Wednesday, Feb 20th at 2:30pm), which we’ve programmed in partnership with our good friends at Mashable and which will speak on the theme of social media as a catalyst for societal change, which is at the heart of so much of our work.