Please contact us at newyork@socialmediaweek.org if you're unable to find an answer to your question below.

When and Where Can I pick up my Pass?

Standard and Premium Passholders will need to pick-up their respective badges at the Sheraton Hotel Times Square during the schedule listed below. There is no need to print out your pass confirmation email. Please bring a valid photo ID or passport. If you'd like to have another colleague pick up your pass for you, this is fine, but please provide them with a copy of your photo ID.

Monday - April 23, 2018

The Sheraton Front Lobby: 12:00pm - 5:00pm

Tuesday - April 24, 2018

The Sheraton Front Lobby: 8:15am - 5:00pm

Wednesday - April 25, 2018

The Sheraton Front Lobby: 8:15am - 5:00pm

Thursday - April 26, 2018

The Sheraton Front Lobby: 8:15am - 5:00pm

Friday - April 27, 2018

The Sheraton Front Lobby: 8:15am - 12:00pm

Where does SMW New York take place?

Official programming during SMW New York 2018 will take place at the Sheraton Hotel (811 7th Ave, New York, NY 10019) from Tuesday April 24 through Friday April 27.

The Sheraton Hotel will have 3 theaters that will hold more than 1100 people, which will help reduce long lines or sessions at capacity, along with a separate simulcasting lounge so that you can check what's happening on the main stage.

In addition, we'll have co-working lounges where you can meet with colleagues or clients, connect to WiFi to get your normal work done, and space to relax as you enjoy the incredible sessions throughout the week. The aim this year is to provide attendees, speakers and partners with a much bigger stage and plenty of space to enjoy the entire week.

Reminder: only official events take place at The Sheraton Hotel. Independent Events listed on the schedule are organized by the greater SMW community, and take place throughout the city. Please check the event descriptions for venue info.

When does SMW New York take place?

SMW New York takes place April 23 - April 27, 2018.

All official events will take place at The Sheraton Hotel starting at 9:30am on Tuesday, April 24. You need a Standard or Premium Pass to attend official events at the Sheraton Hotel. There are also Independent Events that occur Monday through Friday of the same week, and use separate registration via the independent event's session page on the schedule.

What are the best ways for attendees to travel to the Sheraton?

The Sheraton's nearest subway stops are:

  • 7th Avenue: B D E
  • 50 Street: 1
  • 47-50 Streets (Rockefeller Center): B D F M

Does the Sheraton Hotel offer SMW New York attendees a special rate?

We're glad you asked! Yes indeed :) Please view our Attend page for more information about rates and booking.

Does the official venue have a co-working space?

The Sheraton Hotel will have dedicated space to work, with WiFi, coffee, and much more.

Is there a mobile app for Social Media Week?

Yes! We have a new app that's been built by our Technology Partner, Topi. The app will be available March 30th and it'll allow you connect with other SMW fans and attendees, access the conference schedule and speaker list, follow various social feeds, take notes, and more.

Does my Standard or Premium pass get me into Independent SMW events?

No - Your pass is only for official SMW New York events. Independent Events are run by the larger SMW community, not us. Therefore, while your Standard or Premium pass grants you access to all official (SMW) events, it won’t necessarily get you into Independent Events. For more information on Independent events, please contact the Independent event organizer listed on our schedule.

Can I share my pass with other colleagues throughout the week?

Every individual that attends official Social Media Week NYC events is required to have his or her own pass. We do not allow multiple individuals to share one pass. There will be attendee check-points and badge monitoring throughout the week.

Can I watch official SMW New York sessions online?

Sessions will not be live streamed publicly. The sessions can be accessed, both LIVE and On-Demand via SMW Insider. All Standard and Premium Passholders should have received instructions on how to subscribe to SMW Insider via email.

Are there food options on site?

We will be providing complimentary coffee onsite for all attendees each morning and water and snacks throughout the day. There are fantastic food options close to each of the venues for breakfast and lunch.

Who attends Social Media Week New York?

The SMW audience is made up of senior marketers, founders, entrepreneurs, influencers and digitally connected consumers across a range of industries including marketing, advertising, communications, media, publishing, technology, arts and entertainment.

Where can I view the schedule of events?

You can view the Agenda here for SMW New York.

Tip: "Bookmark" events on the schedule. Bookmarks allow you to easily view and save the sessions you're most interested in. Just look for the small, blue bookmark icons on the schedule page, and click to save that event. You can then email all of your bookmarks with just two clicks.

Who is speaking at Social Media Week New York this year?

More than 200 industry leaders will speak at SMW New York. You can view last year's speakers on our speaker page here for SMW New York.

What is the official hashtag for Social Media Week New York?

You can follow along and join the conversation online using the official hashtag, #SMWNYC. Use this on Twitter, Instagram, Facebook, Vine, and anywhere else to participate in the conversations and discussions throughout the week.

Who are the official partners and sponsors of Social Media Week New York?

You can learn more about our official partners here. We'd like to thank each of them for helping make Social Media Week possible, and are proud to be working them this year in New York!

Are there discounts or scholarships available?

At the moment, our SMW Scholarship Program for students and non-profits is closed. If you're still looking to purchase a pass, you can visit the SMW New York pass options page for the most up to date rates. Email newyork@socialmediaweek.org for any available non-profit discounts.