Every modern company that sells something or offers a service is concerned with taking care of their customers. This means handling problems when they happen, anticipating needs, making recommendations on products, and responding in a timely fashion.
But as technology becomes more efficient and brand experiences grow deeper and more complicated, how will the idea of customer experience evolve in the coming years? How will things like data and artificial intelligence improve how businesses engage with their customers, and what role will the human qualities of empathy and finesse still bring to the table? What will be the meaningful interplay between the two and what are the big opportunities?
Jess Beck, COO & Co-Founder of Hello Alfred, an automated portal for getting your chores and home services done, will join a session at SMW New York with leaders from Havas LuxHub, Barbarian Group, and IBM to discuss the evolution of AI, and what the next 5, 10, and 25 years might look like for businesses and customers.
Jess’ session “AI, Data, And Empathy: The Future Of The Customer Experience” will take place on Thursday, February 25th at 2:30pm at the TimesCenter (FWD Stage).
About Jess Beck
“Jess is the Co-Founder & COO of Hello Alfred, the home operating system that is making the luxury of help affordable. Hello Alfred is one of the first companies in the on-demand economy 2.0, and under her direction the Alfred team has grown to 22 people in two cities and raised $12.5 million in VC funding in the past year. Prior to Hello Alfred, she worked at McKinsey, and before that, graduated from Harvard Business School with an M.B.A, and from Williams College with Honors in Economics.”
View The Initial Program Of Events for SMW New York
Social Media Week New York, now in it’s 8th year, brings together thousands of professionals in marketing, media and technology. We’re excited to announce the initial schedule and speaker lineup for SMW New York, which takes place this February 22-26.
Join us across our two official venues, and hear from organizations such as Ogilvy, Starcom MediaVest, MRY, Forbes, Mashable, MTV, The Economist, GE, Pinterest, Facebook, Snapchat, Twitter, Spotify and many more!
Register for SMW New York
If you’d like to hear from visionary speakers, and join the thousands of attendees that come to Social Media Week in New York each year, register today by purchasing your pass.