Tag: audience

Learn How To Effectively Monitor Your Audience On Social With Digimind at #SMWNYC

Posted on by Tyler Becker

Are you listening to powerful online conversations that could change your business? Are you following the conversations happening on social networks revolving around your brand and doing something about it?

Social media monitoring is one of few ways brands can use listening to leverage technology and data to increase brand engagement, determine the impact of your marketing communications campaigns, identify key customer influencers, opinion leaders and developing trends, pick up on customer relationship management opportunities, and even benchmark your brand and products against your competitors.

In a world where social media has taken over everything we do, it’s more important to understand consumer behavior around it and use social intelligence to gain powerful insights for your business and marketing strategies.

Join Digimind at SMW New York for their session, “Are You Listening? Learn How To Effectively Monitor Your Audience On Social” on Wednesday the 24th at 2:00pm at the SVA Theatre.

Attendees will explore a case study on using social intelligence for the non-profit industry, how to monitor influencers and use social data to reach them, and examine the best practices to analyze clients on social media and provide them with valuable insights.

Speakers include Michael Hayworth (VP North America, Woody Media), Alexander McLaughlin (Business Intelligence Analyst, Who What Wear), Eric Schwamberger (Chief Marketing & Content Officer, Tenthwave Digital) and Neta Yoffe (Social Media Magician, Digimind).

9 Sessions at #SMWNYC on Fan Engagement and Audience Growth

Posted on by Tyler Becker

Without customers, fans, viewers, and people that value your business and work, you wouldn’t exist. The gap between casual customer and brand loyalist is not as distant as many assume, and with emerging tools and technology, many brands are figuring out how to convert one-time buyers into repeat customers.

Register to attend Social Media Week NYC, and experience a variety of sessions that dive into the world of fan engagement, audience development, and customer retention.

You’ll learn what the leading brands use and do each day to move individuals through the customer life-cycle, and hear industry leaders from Hootsuite, VaynerMedia, Brandwatch, WOMMA, Code and Theory, and many others discussing the next wave of trends and innovations.

1. If you work with digital campaigns or high-profile individuals…

Pope-emojis and Millennials: How Pope Francis Engages the Largest Generation Alive Today
Hosted by Tracx • Tuesday 2/23 at 10:00AM • SVA Theatre
Millennials now outnumber Baby Boomers, and brands and organizations are looking for ways to capitalize on this group. In this session, learn how Tracx, the leading social business cloud, collaborated with Aleteia, a global Catholic digital media company, to engage Millennials through an integrated campaign around Pope Francis’ visit to the U.S., and how “Pope-emojis” re-connected younger individuals to their religions and beliefs.

2. If you want to use data to better identify and retain customers…

Extending Lifetime Value – The Future of Customer Engagement
Hosted by Simon Data • Tuesday 2/23 at 1:00PM • SVA Theatre
Lifetime value is the magic word these days; everyone needs to find a way to create more enduring, valuable relationships with their customers. This session with Simon Data will provide an expert overview of the latest crop of marketing technologies, and outline a step-by-step breakdown of how to use data to improve your marketing efforts.

3. If you want to boost brand advocacy and create loyalists out of customers…

Advocacy FTW: How to Turn Your Superfans Into Impactful Brand Advocates
Hosted by Hootsuite • Wednesday 2/24 at 10:00AM • SVA Theatre
How well do you know your social superfans? Are you looking in the right pockets of the web to find the conversations they’re having about you? Join Hootsuite to learn how you can build your social brand with the support of your existing fans to maximize the reach of your social messages.

4. If your business needs to reach Millennials and Gen-Z consumers online…

Online Identities And Impact On Gen Y+Z Consumers
Hosted by Code and Theory • Wednesday 2/24 at 1:00PM • SVA Theatre
To reach teens and young adults online, the challenge is no longer about just posting on Instagram. This session with Code and Theory will cover the ins-and-outs of how Gen-Z and Gen-Y manage identities and relationships across multiple social networks, hide in plain site, and what type of content and brands they are willing to engage with.

5. If you work in television or at an agency with entertainment clients…

Keynote: How Comedy Central Gets Fans Talking with CMO, Walter Levitt
Hosted by WOMMA • Wednesday 2/24 at 1:30PM • TimesCenter
Comedy Central’s CMO, Walter Levitt, will attempt to organize and rationalize all their social media and on-the-ground tactics into a fully thought–out strategy, and explain how they promote their roster of shows such as Broad City, Inside Amy Schumer, The Daily Show with Trevor Noah, and Drunk History.

6. If you want to improve your social listening and monitoring efforts…

Are You Listening? Learn How To Effectively Monitor Your Audience On Social
Hosted by Digimind • Wednesday 2/24 at 2:00PM • SVA Theatre
In a world where social media has taken over everything we do, it’s more important than ever to understand consumer behavior and use social intelligence to gain powerful insights for your business and marketing strategies. Join Digimind as they explain the important of social intelligence for agencies, non-profits, governments, and brands with influencers.

7. If you’re eager to learn how social media can drive new TV industry metrics…

Reach New Viewers! Develop Superfans! Impact Ratings! Launching a TV Show via Social Media!
Hosted by VaynerMedia • Wednesday 2/24 at 3:00PM • SVA Theatre
Social media offers more ways than ever to build awareness around TV programs, but did you know it can drive and impact the new markers of success in today’s ever-changing television industry? VaynerMedia will outline in this session how television shows and video networks can connect with existing and prospective fans across the many different virtual places where they’re spending time online.

8. If your brand has conversations with customers, or needs to create more interactions…

Consumer Pulse: Giving The People What They Want
Hosted by Brandwatch • Thursday 2/25 at 10:00AM • SVA Theatre
How we interact with potential consumers, haters, and brand loyalists has changed significantly over the past decades, and continues to rapidly evolve with how quickly we can exchange information. Brandwatch, one of the leading social intelligence platforms, will highlight best practices for capitalizing on emotions, purchase intent, influence, and consumer value.

9. If you need to learn best practices for developing a customer life-cycle…

Managing Brand(om)s and Fandoms: The True Story
Hosted by Everybody at Once • Thursday 2/25 at 12:00PM • SVA Theatre
These days, almost every single brand is expectedly active on social media. And almost every single one of those brands has a challenging time trying to find and interact with their audience. In this panel, audience development and social strategy consultancy, Everybody at Once, will lead an exploration around how a person or agency works to enable an audience in the best way possible, all while building a brand.

3 Ways To Grow Your Brand with Google+ at SMW

Posted on by Sara Adam

Google+ is heavily favored among early adopters as a social layer. With 540 million monthly active users, with 300 million viewing their Google+ stream at least once a month, while an additional 1.5 billion photos are uploaded to the site every week. “Slowly but surely we are getting a feeling that there’s a real momentum, but it is still early days and there are plenty of opportunities to grow and add new features and make them easier to use,” Matt Cooke, product marketing manager for Google+, says.

We at Social Media Week are big fans of the tool. Our office regularly uses Google Hangouts for remote meetings. And we are building our own Google+ community (if you aren’t already joining us there, you should…) So, naturally we were excited to have them join us here at SMW NYC as a City Supporting Sponsor. Through their multiple events at Social Media Week New York, Google+ is teaching us how to do social better and connect with customers in a personalized way — something we all need help with from time to time.

  1. Grow With Google
    Every brand wants to grow and expand their influence. This practical session will outline examples from smart brands that are using Google platforms to do just that. Learn how to get more content in a Google search, how to increase android downloads, and meet your marketing objectives.
  2. Make Your Brand Social Across The Web
    Did you know that your Google+ posts show in search results? It’s just one way you can use Google+ to help get your brand discovered across the web and build deeper relationships with current and future customers. Through social, brands are becoming more human and Google+ can play a significant role in helping you and your brand make more meaningful connections.
  3. Continue the Conversation with Google+ Hangouts
    Used by Barack Obama, the NFL, and the Huffington post, Hangouts are a great way for brands to connect with their customers in an increasingly personal way. In fact, our team regularly uses them to conduct remote meetings. Additionally, their feature set facilitates continued engagement by allowing you to record and rebroadcast hangouts, embed them into your own site, and allow users to subscribe for future Hangouts. Which means the tool could really help your business advance.

We are definitely looking forward to learning from the experts at Google at these seminars this week. When a leader offers to show you how to maximize what they do, you take note. Join them.

A Student’s Perspective: Jonah Peretti, BuzzFeed CEO, discusses the state and future of our social world

Posted on by smwnyc

Donovan X. Ramsey is a student at Columbia’s School of Journalism and one of ten students providing on the ground coverage of SMWNYC.

Jonah Peretti, Founder and CEO of BuzzFeed, took to the stage at Social Media Week NYC recently to discuss online trends and the future of content sharing. With Facebook going public and the relative success of new sites like Pinterest, it’s an important, big question and one that Peretti might be qualified to answer. In a packed auditorium at the Hearst building in Manhattan, he rolled out his vision.

“There’s a big shift happening and we’re at the beginning of it,” he said. “There are still industries to be disrupted. You need to think from the perspective of a user that wants to share something…The real key to a lot this stuff is emotional intelligence.”

Peretti cofounded the Huffington Post, a site that has revolutionized blogging and news online by mixing the two. Now he runs BuzzFeed, a hub for headlines like “Goat Massage” and “40 Things That Make Corgis Happy,” based on a type of emotional intelligence. In his address, Peretti referred to BuzzFeed as a “giant content site for the social world.” He described this world as one identified typically through social networking sites Facebook and Twitter but getting more social by the minute.

The socialization, so to speak, of content online happened in stages, according to Peretti. The first stage was that of portals like Yahoo, which catered to a general audience. They were the sites, with big home pages and categories, through which users had to go for content. The next step was the search stage. Think Ask Jeeves and About.com. Users began finding content by requesting it. The Internet was opening up and users were starting to have an influence on the creation and promotion of content. That led to the social stage.

He said one of the most interesting trends he’s spotted in the social stage is the tide of users who go to BuzzFeed looking for something to share on their Facebook pages. He said it represents a shift from how content was consumed before. It’s a sign that the audience sees themselves less as just that. They’re aware that they’re more than an audience. They’re participants.

Peretti’s big prediction was the streamlining of content online. “Facebook is the best example of content expanding from friend updates,” he said. “As Facebook matures, there’s news now and people are getting comfortable with a social world where everything their friends care about is mixing together.” In preparation for this, BuzzFeed has made changes like the addition of ex-Politico writer, Ben Smith as editor-in-chief. Their first scoop with Smith was Sen. John McCain’s endorsement of Mitt Romney. According to Peretti, BuzzFeed beat CNN by 30 minutes.

His strongest case study seemed to be his own company. BuzzFeed, with its simple headlines and variable content, is mostly directed by the interests of its users and their reactions to content all over the World Wide Web. In fact, the site goes as far as to organize content into categories based on users’ reactions. With one click, you could vote something as a “fail” and with another, browse a lists of “wins.”

During the presentation, Peretti brought up a slide of basset hounds running, their droopy folds flapping in the wind. He said such content is decidedly shareable because of its common appeal. It can go onto your best friend’s Facebook wall or be sent to your grandmother in an email. The key to creating sharable content in the social age is finding material that defines a moment, said Peretti. “Let the user become invested in the story…People are the gatekeepers in the social media world, not Google’s algorithm.”