Tag: Craig Hepburn

Nokia x SMWNYC: See Them In Action

Posted on by Nicky Yates

Being their third year powering SMW, our friends at Nokia have really come to SMW NYC with some amazing ideas around engaging our audience.

Nokia is no stranger to our SMW NYC community- and we love having them here! In addition to powering our mobile app, SMW Live and SMW RealTime so you can truly engage on numerous levels, they are making their presence known. Starting off with offering Nokia Lumia 920 trials to our community, Nokia x SMW NYC got running early, and isn’t letting up. Making sure the week begins and ends with a bang, Nokia is one of the main forces behind the Opening & Closing Parties. Given their past with us, we’re expecting some fun surprises for the attendees…

Nokia is also making sure SMW NYC attendees don’t miss a beat with an incredible Simulcast set-up at the Global HQ. Streaming events from all over SMW13 and SMWNYC with incredible Monster Wireless Headsets, if you’re nearby, you want to see this. You can also get powered up by using the Nokia Charging Station- you know your phones and computers need it.

But don’t forget to swing by their Photo Lab to see the power of the PureView Camera on the latest Nokia Lumia 920’s. Don’t worry, we’ll be sending them to your FaceBook profiles to share… Speaking of photos, Nokia has partnered to bring the 1197 Mobile Photography Conference to SMW NYC. With 3 days of programming and an interactive gallery, it’s the perfect place for you if you love your camera, your phone and combining the two.

Want to learn something? Nokia #SmarterEveryday is making sure you get the most of your experience by providing the Master Classroom at Global HQ, letting you get hands-on learning from some of the best in the biz. From leaders like Tumblr to Dachis Group to Nokia@Work, Global HQ attendees will walk away with knowledge they can immediately use. Nokia is behind some of our Master Classes like Designing Your Day: Maximize Your Brain, Maximize Your Day. Taught by Paul McGinniss, you’ll be given the neuroscience perspective on how to work with your brain to get the most out of your day- like what are the times of day when you are at your cognitive best?

There’s also Designing your day: Practical Tools to boost your creativity & productivity. To help you truly work smarter, this Master Class will give you the tools to help you reconsider your workday and understand what’s getting in the way of your best work; redesigning the way you work. You’ll leave with ideas and tools you can use to give you more get time to do the things you really love.

Then see the team on stage. Starting with Designing A Smarter Everyday, presented by Nokia@Work, as part of the Smarter Everyday series, this event takes the a considered approach using design thinking and similar models about how to work more effectively everyday. They’ll ask the questions of what does the perfect day look like; what are the best strategies for structuring a day to get the most from it; and more. If you’re serious about being productive and getting your start-up off the ground, these strategies are for you.

Moving to a different theme, The Social Engagement Hub: Re-Imagining The Contact Center As A Critical Marketing Tool brings on Sean Valderas, Nokia Care’s Social Media Manager, to join other brand’s customer service managers to discuss what a Social Engagement Hub looks like and why social customer service is so crucial.

If you haven’t seen Nokia’s Global Head of Digital and Social, Craig Hepburn, yet, you are missing out. SMW NYC is your opportunity. Swing by Bloomberg’s Business & Entrepreneurship Hub as he shares his experiences for Social as The Great Equalizer: Interviews With Companies Large and Small.

Rounding it all out, Nokia wraps up SMW NYC with something they’re passionate about- music. In partnership with SoundCtrl, Nokia Music is bringing a Music Day to SMW NYC. With Rock It: How to Drive Brand Awareness and Social Action Through Music Partnerships, you’ll be able to see how social is driving music and how Nokia Music is working with bands to provide a different music experience.

My Top SMW NYC Events

Posted on by Nicky Yates

When I was asked to share my top SMW NYC events, I must admit I got a bit excited. Coming from the non-profit background, I love the tools that SMW NYC provides to organizations seeking to create change and the discussions that evolve around making a positive impact. It’s interlaced in so much that we offer- and that excites me. But the best part is — that’s not all SMW NYC offers. There’s a bit of everything for everyone.

So, when I’m not exploring our new Global HQ (and seriously, why wouldn’t I be with our hands-on classes, disruptive speakers and interactive exhibits), I’ll have my eye on these events for the big week. If you’re there, make sure you swing by and say hey!

1197 Monday Event: Opening Reception 1197Juried Exhibit & SMW PicYourCity
There’s no greater feeling than seeing a project come to fruition; and having spent the past two months manning the PicYourCity competition, I couldn’t be more excited to see the gallery with 1197! Plus, there’s wine & cheese. Monday, evening, I know my plans. And if mobile photography is your thing, 1197 is a weeklong series of events entirely devoted to the topic, brought to us from our friends at Nokia. If you don’t make it out on Monday evening for the reception, I encourage you to check out many of their events throughout the week!

gsummitX- Gamification in NYC
I had the pleasure of hearing Gabe Zichermann drop his gamification knowledge last year. And let me tell you, the man is a phenomenal speaker. I’ve never heard the concepts broken down in such an intuitive and easy to understand manner. So, on Tuesday, if you’re wanting to learn more or wanting to go deep with gamification, loyalty and engagement, be here. There will also be 1-2 demos from companies using gamification in their business model, and Gabe’s unique workshop-like game called “Play for a Cause.”

So You Think You Can Start Up?
Ok, confession time: the recovering reality show junkie in me LOVES pitch events. So, when I saw our friends at Hearst were putting together the ultimate fashion startup pitch event, I was in heaven. On Tuesday, digital fashion start-ups will go head to head in this ultimate “elevator pitch” challenge and demonstration. Teams will have a total of 5 minutes to impress the judges, competing for editorial coverage on ELLE.com. Just make sure we all dress to impress for it.

Giving Gangham Style: An ideation With the #GivingTuesday Team
If you’re into NGO’s, the phenomenon that is #GivingTuesday is something you’re well acquainted with. The backstory: on November 27, 2012, thousands of companies, NGOs, small businesses and individuals came together to celebrate the first-ever #GivingTuesday— a new social media-driven campaign to create a national day of giving. It was a success and on Tuesday of SMW, the creators behind will share what made it a success and how social is a major player in philanthropy.

The Rise of Visual Social Media
Being in community management, the increase in visual is something you learn to deal with. Images are so vital to telling stories. But the ethics of using them is still a bit more nebulous. So, on Tuesday, the WSJ is bringing together photographers and social media editors to talk about how images can be used ethically in social. With everything from copyright issues, elements of a viral photo, photoshopped images, the use of filters and Instagram’s TOS changes, it’s a must if you’re in the field of social media content.

Girls Empowerment & Women’s Empowerment in Real World Social Networks
Kicking things off on Wednesday, She’s the First will touch on the power of education and female empowerment. It’s a serious topic and one we can all contribute to to create more sustainable and lasting change. And the panelists on this event know what they’re talking about.

PSFK: The Future of Work
Ok, another confession for you: over the past 3 years, I’ve become a big PSFK fan girl. If you’ve not read through any of their reports, you’re missing out. And this year, PSFK is delivering big again. They’ll be sharing an exclusive preview of their upcoming Future of Work report, part of a series of in-depth analysis of trends driving key sectors and subject matters. Don’t miss it.

Equalizing the Playing Field
Social media is the great equalizer. It’s been fascinating to see how small and large companies respond to it. Pulling together 3 unique companies of various sizes, we’ll be exploring how each is navigating the space. The best part- it’s got Nokia’s Craig Hepburn. This guy drives some serious discussions around social and doesn’t hold back. If you missed him last year, don’t make the same mistake again.

Daria Musk and Google: Social Media and the Rock Star
Continuing on the trend of exploring case studies, few make a greater example of the power of collaboration on Google+ than Daria Musk. With the power of social media, Daria has become a self-made rock star. Dara will join a fireside chat to talk how social has helped her career (and dreams) grow- and perform a mini-set for all those in attendance. It’s sure to be inspiring, and our friends at Google+ will share tips on how you can maximize the platform. Win- win.

How To Be Funny in 140 Characters or Less, Part Deux
I missed the original last year- and I’ve been kicking myself ever since. Seriously. Our How to Be Funny in 140 Characters or Less was amazing. It was funny; relevant; and informative. I’m not missing the sequel. You better believe come Thursday, I’ll be in the audience taking notes, and all my friends will hope I pick up better jokes and comedic timing. So, join me as we watch Lizz Winstead, Julieanne Smolinski and Jon Friedman break down comedy in brevity and aim to take the #1 trending spot in an hour.

Deep Focus Presents: An Evening of Disruption
We’re big fans of Deep Focus and Advisory Board member Ian Schafer. It’s really hard not to be. They are pulling together some of the industry’s biggest disruptors for a thought-provoking evening of why we should all learn to feel very comfortable being uncomfortable. Knowing them, it’s bound to be insightful, humorous and an all-around great time. Thursday evening, this is where it is.

Betting on Journalism: Andrew Sullivan & Buzzfeed
Ok, if you’re never gotten a chance to view the Buzzfeed offices, you’re missing out. But aside from that, this Thursday event will pull together two seemingly opposite styles of journalism and talk how these models work. Exploring what content counts online and dissecting what everyone means when they talk about “the future of journalism,” this event will be great for the news geek in us all.

A Student’s Perspective: State Your Case: Research vs. Social Analytics

Posted on by smwnyc

Ashley Mayo is a student at Columbia’s School of Journalism. She is one of ten students providing on the ground coverage of SMWNYC- all from the student’s perspective. Ashley is providing coverage of State Your Case: Research vs. Social Analytics, sponsored by ORC International.

“You shouldn’t still be having conversations about social ROI,” said Craig Hepburn, Global Director of Social Media for Nokia. “Since having conversations with people is such an important part of your business, how could you not be doing it?”

If 2011 was about convincing companies that social media is an essential tool, 2012 is about discovering ways to track it success. Are raw analytics more valuable than sentiment? Or is sentiment the most important metric? In an intriguing debate on Monday, four executives who manage the social growth of their companies addressed these very questions.

“Our approach is among the most pragmatic,” said Jeffrey Bodzewski, Director of Social Marketing at Aspen Marketing Services. “Our clients are on the direct marketing side and they value data. We’ve been pushing to truly monetize the social experience.”

Other kinds of projects, however, need to rely more heavily on the measurement of sentiment to accurately gauge success. Taulbee Jackson, President and CEO of Raidious, a digital communications company that helps build audiences for brands, oversaw the social media channels around Super Bowl XLVI. In addition to tracking reach, amplification, influence and activity, Jackson kept a close eye on sentiment. He seemed especially proud that sentiment metrics suggested that for every two members of the Super Bowl audience who had a negative experience, three had a positive experience. Since this ratio rarely reaches two-to-one, an overwhelmingly positive sentiment suggests that Jackson’s social media efforts were a resounding success.

Ultimately, a combination of tangible metrics and sentiment provides the richest depiction of a social media campaign. And an emerging trend is getting to know exactly who an organization’s fans are.

“We’ll see an increase in the understanding of the customer,” said Bodzewski, who cited Facebook Connect as allowing companies to know not only more about their fans, but also about the social graph of those fans. “More companies will prompt for this information.”

While the panel referred to a few specific tools they use to track such social metrics—Hootsuite plugins, Radian 6, Bit.ly, Viral Heat, Social Motion and Socialbakers—they were quick to point out that there is no magic tool that will help a company measure social media.

“It’s so frustrating when you hear people say that social media is free,” said Hepburn. “It requires a lot of resources and a lot of effort to pull it off. You have to put a lot in to get a lot out, and that’s something a lot of social media evangelists never say.”

Devotion to such resources, however, is no longer a bonus. It’s a necessity.

“At Nokia we now pit social media at the center,” said Hepburn. “The world today is connected. Instead of starting from a traditional perspective, we’re putting social at the center and building things around it. We’re socializing everything and putting people at the center of our decisions.”

 

Ashley Mayo joined Golf Digest Publications in 2007. As the associate editor, her responsibilities include writing monthly equipment articles, overseeing various aspects of golfdigest.com, and initiating social media campaigns. Mayo graduated from the University of Virginia in 2007, and she’s currently a part-time student at Columbia University’s Graduate School of Journalism, where she’s studying to get her Master of Science degree in Digital Journalism. She currently lives in NYC, where she has miraculously managed to maintain a 4 handicap.