The Cost Effective, Scalable, Repeatable Way to Reach New Customers

“Content is the easiest and most scalable way for someone to exchange value for time.”

Eddie Kim, the Cofounder and CEO of SimpleReach, helps publishers, agencies and brands understand what content is resonating with customers and how to distribute it most effectively. In his company’s analytics, he has seen countless times that the best way to bring clients to a potential customer is using content.

Forbes utilizes an “always-on” model that allows marketers to publish unlimited content as they see fit. This approach, referred to as native advertising and content marketing, creates an audience by building a body of work online. The arena is growing, with an estimated $60 billion to be spent on native advertising in 2016, according to Forbes VP of Ad Products and Strategy Ann Marinovich.

The strategy differs from traditional advertising, and the industry has seen a growing need for measurement and transparency on how native programs are performing. Conversations are increasingly focused on understanding what exactly a product is delivering, and data and analytics is key to that story.

Traackr is an influencer management system that helps brands and agencies curate relationships in online media and has recently partnered with Forbes. Pierre-Loïc Assayag, Traackr’s CEO, has observed a clear change in the content of the message itself.

“Brands have shifted from pushing a specific product on customers, to having a conversation about brand purpose,” he explained.

Read the full session recap at SMW News

Secure your spot in February of 2017 to join 2,000+ leaders in media, entertainment, and technology for a week of inspiring and educational events learning.

Millennials Check Their Phones More Than 157 Times Per Day

At this morning’s first SMWNYC session at the TimesCenter, we heard from Michelle Klein, Head of Marketing for North America at Facebook. Michelle began her presentation emphasizing all of the technology at we possess at our fingertips, calling us almost superhuman.

She then presented us with some figures from today’s digital age: the average adult checks their phone 30 times a day, and the average millennial checks their phone more than 150 times a day.

What exists in our lives is a “sensory experience of communication that helps us to connect with others, without having to look away,” as Michelle explained. This is great for marketers, like herself. It gives them a million ways to connect with audiences.

Next, Michelle discussed how to use technology to benefit people and create the best communication. As she said, the best technologies include: “something that makes things better, connects people through storytelling, is immediate, expressive and immersive, and adapts and changes.” Michelle spoke about the apps she uses on a day-to-day basis, which make her life easier and better.

In terms of storytelling, Facebook enables people to share and connect, through viewing the narratives of each of their friends’ lives. She then mentioned how 6 out of the 10 most downloaded apps in the world right now are messaging apps.

These messaging apps, like Facebook Messenger “are real time, and now” technologies. Michelle then discussed the “expressive”, illustrating how images help us navigate the world and tell stories in a simple and fast way.

Read the full session recap at SMW News

Secure your spot in February of 2017 to join 2,000+ leaders in media, entertainment, and technology for a week of inspiring and educational events learning.

Facebook’s Head of Marketing, North America Will Deliver “Future of Communications” Talk at #SMWNYC

The shift to mobile has already happened, and it’s radically changing the way businesses and people connect. We’re spending more time with our phones than ever before, and every interaction, click, swipe, tap, message, and pinch is a new data point and experience that impacts the world around us.

Facebook’s Head of Marketing for North America Marketing, Michelle Klein, will join us for Social Media Ween NYC to explore the new kinds of tools and groundbreaking innovations completely transforming the way we communicate.

You can click here to see the schedule of events for the rest of the week, and be sure to register your pass to hear Michelle’s talk, The Future of Communications with Michelle Klein, Facebook’s Head of Marketing for North America on Tuesday, February 23rd at 9:30am at The TimesCenter

Michelle Klein is Head of Marketing for North America at Facebook, where she oversees the vision and strategy for marketing as it relates to advertisers and the advertising industry, agencies, small business and Facebook Marketing Partners.

Prior to Facebook, she was Vice President of Global Marketing for Smirnoff, and in that capacity, spent eight years guiding the world’s original vodka brand through a complete brand reinvention. From the creation of a global experiential and social campaign spanning 50 countries to overhauling the entire packaging design for Smirnoff’s product range, Michelle played a key role in driving the 150-year-old brand into the future.

Image Credit: The Internationalist

Learn How 360° Video Is Changing The Content Game at SMW New York

If you’re a marketer or content creator that engages audiences, you need to understand 360° video, and its potential to revolutionize the content ecosystem. While 360° video is quickly emerging as a new content frontier, it is still in its infancy. Now is the time to get in the game.

Register for your pass, and hear Brian Cristiano (CEO, BOLD Worldwide) explain the value, excitement and execution of 360° video through an in-depth discussion and real-life examples. Attendees will walk away with a deep understanding of the technology, why brands need to use it, and how to leverage social media to drive interaction.

Brian’s session at SMW New York, “How 360° Video is Changing the Content Game” will open your eyes in all directions and shed some light on how you can utilize this technology for entertainment, engagement and sales. This event takes place Thursday, February 25 at 3:00PM at the SVA Theatre (EDU Stage).

The Rising Value of Social Media and Live Events: Atlantic Records’ Conversation at #SMWNYC with Camille Hackney

According to a recent study, 70% of Millennials feel that social media improves the live music experience, and the majority of Millennials will take part in sharing music moments on social media while attending a live event. In fact, most Facebook users prefer their newsfeed to show their friends at live events and experiences over anything else.

So, when does social belong in the music experience – before, during and after the show – and when does it not? When do brands belong in the social exchange? What content is really being watched and appreciated? How can and should the artists themselves take part – and in what channels and communities?

Atlantic Records is a staple record label with artists new and old. Their musicians range from ABBA, Foreigner and Bette Midler to Alt-J, Frightened Rabbit, Coldplay, Bruno Mars and Ed Sheeran. One of the leading minds of Atlantic Records is Camille Hackney, EVP Brand Partnerships & Licensing.

Camille will join us for SMW New York to discuss when and where social belongs in music and the industry, and whether or not social hurts the live music experience all-together. This session “How Social Has Rocked The Live Music Experience” will take place on Wednesday, February 24th at 4:30pm at the TimesCenter (FWD Stage).

★ Register today by purchasing your pass ★

About Camille Hackney

“Camille Hackney, the EVP Brand Partnerships & Licensing of Atlantic Records cultivates these relationships between the two worlds of artists and brands then brings together in a cohesive, wonderful campaigns and partnerships. Atlantic Records is a prominent recording label and needs the best to help maintain their reputation. Camille is the person behind pairing the right music to the right campaigns. She elevates her artists by negotiating deals that puts them into the spotlight of commercials, brand sponsorship and to compliment the brand will help sponsor tours for the audience.

Before Atlantic Records she worked for a label that is now known as Elektra. It was originally a boutique record label called East/West. She started right as Digital Marketing and Branded Content started to emerge. She jumped over to Warner Music and did a year and a half stint there before she went back to Elektra before they merged with Atlantic Records. She decided to work with the Atlantic side and used her knowledge to build a top notch section for partnerships and campaigns for their artists.” (via Atlantic Records)

View The Initial Program Of Events for SMW New York

Social Media Week New York, now in it’s 8th year, brings together thousands of professionals in marketing, media and technology. We’re excited to announce the initial schedule and speaker lineup for SMW New York, which takes place this February 22-26.

Join us across our two official venues, and hear from organizations such as Ogilvy, Starcom MediaVest, MRY, Forbes, Mashable, MTV, The Economist, GE, Pinterest, Facebook, Snapchat, Twitter, Spotify and many more!

Register for SMW New York

If you’d like to hear from visionary speakers, and join the thousands of attendees that come to Social Media Week in New York each year, register today by purchasing your pass. You can also save 20% until January 14th!

Image Credit: Billboard

Check Out Facebook’s New NYC Offices

Facebook is officially unveiling its new New York City office on Astor Place.

The company started moving teams into the new space back in February when it was still undergoing construction.

“Taking a moment to look back, when we first moved into this building in February it was an open construction site, and it’s been really rewarding to have all our employees together as we watch it take shape around us,” site director Serkan Piantino writes. “We’ve seen a dozen pieces of artwork created, filled a library with our favorite books, opened a coffee bar for business, enjoyed the views looking down Broadway and daily sunsets over Greenwich Village, and, most recently, cut the ribbon on Desimone’s café with really quite incredible cuisine from our executive chef Nate Eckhaus.”

Facebook is marking its official opening with a party tonight for NYC engineers and other techies.

“We’re heavily invested in the growth of the New York tech community and eager to see what else is to come,” a Facebook spokesperson said.

Take a tour of Facebook’s new offices over on Business Insider.

Facebook Paper: This Could Change Everything

Launching last Thursday, Facebook’s new app, Paper, is a curated content application that integrates with the existing Facebook platform in a refreshing way. The app allows users to get news about their friends as well as from the around world, all in one place. When you first log into your Facebook account on Paper, you choose different topics like “Tech”, “Headlines” or “Cute” to decide which content interests you and will appear in your Paper. This re-imagination of the Newsfeed expands the type of content that users can enjoy on the go and may have serious implications for brands and marketers.

image (1)Designed by Mike Matas, the brilliant mind behind the iPhone and iPad’s UI, the UI of Paper is unparalleled. Swipe across the top half of the screen to browse through topics and swipe horizontally at the bottom half of the screen to browse through the specific stories under each topic. Paper creates new avenues for accessing content and makes that content more visual. This app makes it easy to kill a few minutes on the go, reading content that people actually care about.

Currently, 53% of Facebook’s ad revenue comes from mobile, and Paper has the potential to increase that percentage significantly, by selling space for branded content. In a recent interview with Tech Crunch, higher-ups at Facebook admitted that Paper had already completely replaced the Facebook app for them (which could mean that the Facebook app will also be abandoned by their general user-base). We will definitely be following Paper as its mobile-focused platform creates new opportunities for marketers. It may require them to rethink their entire mobile strategy!

Mobile content is an important topic at SMW NYC, and we are excited to hear from our friends at Thrillest, TIME Magazine, Deep Focus, and Facebook in their session, The Future of Content in a Mobile World. We have a feeling that Paper will be getting a shoutout.

Get your pass for SMW NYC here and be sure to check out our schedule for other events you won’t want to miss!

What You Really Need To Know About Privacy on Facebook (Infographic)

With the scope of NSA surveillance unveiled and an focus on curbing digital abuse, taking a good look at our privacy and security is increasingly common. With Facebook remaining the lad for American user engagement for a SINGLE web site (it rakes in around 6.75 hours per user per month — which seems a bit low to most of us…), do we really know what we need to about our privacy on the site? We spend a considerable amount of time there, and that means we’re revealing info to the company and their partners — and to people we may not even realize have access.

This is a topic we’ll be looking at during SMW14, particularly in regard to teens. We’re bringing in researcher and expert danah boyd to open up the conversation. danah’s research focuses on the intersection of technology, society, and policy. For the last decade, she has examined how American youth incorporate social media into their daily practices in light of different fears and anxieties that the public has about young people’s engagement with technologies.

So, before you join us and danah for a deeper look in February, here are some stats and some recommendations to keep you safe and get you started.

Facebook Privacy

Nancy Slotnick, Founder of Matchmaker Café

Nancy Slotnick has been featured on Oprah, the Today Show and numerous others as a relationship expert. She has a B.A. from Harvard in Psychological Anthropology, and she is a renowned Life Coach, specializing in dating, love and marriage issues.

In the late 90’s, Nancy founded the original dating-cafe, Drip, on the Upper West Side of Manhattan, and her most recent venture is a matchmaking site on Facebook called Matchmaker Café. We got the opportunity to talk with her on her background and this new venture.

When would you say social media starting gaining prominence in the dating world, and in what capacity?

Unfortunately, social media still hasn’t gained prominence in the dating world. The reason that it’s so difficult, and the reason that I say unfortunately, is that people continue to keep their social life and their dating life separate. On the other hand, on social media, where there are so many mutual friends that are dying to meet, they are embarrassed to reach out and admit it. The “poke” is considered creepy and even the status of “single” is way underutilized. I call this putting your “cablight” on. (i.e. turning the light on to show you’re available).

What is the best way to leverage social media to meet a match?

3 excellent ways:

  1. 1. Go through the friends of your friends and ask your mutual friend about the ones that look cute;
  2. 2. When you meet someone at a bar/party/event and you haven’t exchanged numbers, just ask if they’re on Facebook and start off by friending.
  3. 3. Look on social media at the events that your friends go to in order to find good events for yourself.

What are the pitfalls of using social media to meet a match?

The transparency of social media is both a pro and a con. In contrast to online dating, which is very anonymous and segregated from friends and ex’s, social media is everybody’s business. If you have a girlfriend and things are rocky, you can’t easily use social media to try to replace her. Chances are that one of her friends will find out.

Is there still a stigma to meeting a match online?

Yes, the stigma is part of the reason that people don’t put their cablight on and why they try to remain relatively anonymous about their online dating endeavors. It’s still embarrassing to “resort” to paying for help getting a date. Yet it’s something that almost everyone needs help with. There’s even a stigma about being single. Ironically, if you hide behind the embarrassment by being passive in your dating life, you often miss the boat.

Social media has been blamed for the ruin of many relationships and marriages– What are your thoughts on this?

Social media is a tool, not a player, in the game of love. People are the ones who take various actions that are either private or public, and people are the ones who decide to post various actions in either a private or public way. It’s annoying when people don’t take responsibility for their actions and try to blame the media. We’re not victims of technology, and technology is an amazing tool to make our lives more efficient and to make connections possible that might not be otherwise.

Are there any ways that social media would enhance relationships and marriages?

I don’t know. I’d have to say not really. Social media tends to be a way that people avoid intimacy. They have the illusion of connecting with others but it is not real. I would say that marriages and relationships should be about less social media, and more about vulnerability in the connection. Social media is sharing in a more public way. Relationships are meant to be private, and not for show.

Should couples share social media accounts and/or passwords?

No. We are all individuals, and couples that are “joined at the hip” are not that likely to be in a healthy relationship. It’s not a very stable relationship model. I believe in respecting the differences in each other’s world.

Please tell me about Matchmaker Café, and why you chose Facebook as your platform.

We [at Matchmaker Café] aren’t looking to re-invent the wheel. Facebook’s social graph already exists; we are just trying to leverage it to help our members solve a problem in their dating life. We want to help our members utilize Facebook’s social graph to get themselves the dates they want. It’s simple but surprisingly it hasn’t been done.

Why use social media instead of traditional methods for meeting a match?

Because it’s there and it works better. 90% of people that we interviewed tell us that their first choice of how to meet someone is “Through friends.” So why not?

Lisa Chau has been involved with Web 2.0 since graduate school at Dartmouth College, where she completed an independent study on blogging. She was subsequently highlighted as a woman blogger in Wellesley Magazine, published by her alma mater. Since 2009, Lisa has worked as an Assistant Director at the Tuck School of Business. In 2012, she launched GothamGreen212 to pursue social media strategy projects. You can follow her on Twitter.

In Brand Ambassadors We Trust

This month, General Motors (GM) decided to stop spending ten million dollars a year on Facebook advertising. In a time when many are suffering Facebook fatigue, it’s easy to point the finger at the social networking platform. Surely, as a company which employes 202,000 people, conducts business in approximately 157 countries, and has a 100+ year history, GM must have made an informed and saavy decision.

Not so fast.

While I do suspect that Facebook has reached a saturation point, at least in the United States and Canada where seven million active users left the site in May 2011 (Yes, seven million in one month, according to CNN.), were GM and other businesses really optimizing their presence on social media sites?

The rest of this article will discuss the union between Facebook and businesses in general. I am not familiar enough with GM’s advertising strategy to speak specifically about that company but I do think it presents an interesting starting point for discussing the intersection of advertising in social spaces.

Individuals were much more enamored with Facebook before corporate management realized its advertising potential. While Facebook has been available to the public at large since 2006, many businesses have yet to fully comprehend the power the network still encapsulates & the work necessary to harness the network’s power. I touched upon this subject briefly in my previous article: Public v. Private.

A few months ago, a company who is a leader in management consulting tasked me with creating a Facebook campaign which could be deployed in 30 to 60 days.  Deadline: One week. I have never done any outward-facing work for this company before. My first thought: This company does not understand social media.

The most valuable, and consequently most effective component of social media is trust.

Trust is built over time. Even ten million dollars won’t buy that- at least not immediately.

As Ben Kunz wrote for Bloomberg Businessweek, “What GM’s retreat really shows is the harsh reality that other brands must face: Making social-media communications work requires heavier lift than many organizations can muster…”

From personal experience, I would say it takes at least six months to get a new online community to accept, & possibly trust, a new member as one of their own. That is, after a dedicated campaign of listening & regular participation. On more than one occasion, I have been mistaken for a community manager or asked if I worked for the sites I belong to.

Kunz understands that “keeping Facebook conversion rates up and customer acquisition costs down requires a constant battery of audience-targeting refinement, creative testing, and website ‘landing page adjustments,’ whereas those unfamilar with social media think it’s about the number of times the Like button has been pressed.”

If you have a massive budget, it’s easy to get your Like numbers up quickly- just offer people a cool trinket in exchange for their Like.  However, it won’t mean much in the long run if you don’t deliver on your core product & connect with your target demographic.

Social media is about postive engagement.

Maintain conversations which lead to trust and exponential word of mouth endorsements. The way that advertising and marketing works hasn’t changed, only the tools have.

Consider a class of senior students attending a lecture taught by the most popular high school teacher versus a substitute who just joined the faculty a month ago. Who would the students respect? Whom would the students pay attention to? These same dynamics hold for virtual communities. Social media strategists need  resources and time to build a trusting audience.

Show people you care about them & they will care about your product or service, in turn.

It’s important to note that sucesses cannot & should not always be measured in Likes. People may not be commenting about your company online, but they could very well be bringing the conversations offline. This is why social media is so difficult to quantify.

On the flip side, if people are adding to your number of Likes, do something! How many times have we liked something only to be faced with silence?  We toss the ball onto a company’s court & it just lies there, & too often dies there.

If your customer invites interaction, seize the opportunity. Acknowledge their compliment.

1) Do something!
Kunz “tested a dozen big brands, including Apple (AAPL), Bank of America (BAC), Starbucks (SBUX), and others, “liking” them on Facebook to see how they would respond. I then checked into Facebook 31 times over the next week, each time scrolling back through several hours of friends’ posts, to see which brands would reach out to me. On average, the brands I had liked engaged with me 0.6 times over seven days—an awful performance, given the basic marketing precept that three or four interactions are required per week to trigger consumer response. I liked you, Zappos (AMZN)—and you didn’t return my call.”

2) Make your response personal, if possible.
Don’t reward your audience’s attention with some generic algorithm: If Like, respond with form letter. It’s difficult and time consuming, but don’t be just be adequate, be outstanding. What makes a good hotel great? Personalized services. The best hotels offer more than a clean, safe space to sleep and relax.  They anticipate their guests’ desires. As a new client, they won’t know your preferences, but they will try to please you nonetheless. After you’ve visited several times, they will have built up [providing you share this information] a database of your favorites. Thus, during your next stay, your room will be outfitted with your fruit, flowers, etc of choice. Without your further input. The most extraordinary hotels will even provide private butler service.

Make deep, lasting connections & appeal to people’s emotions.

Of course, this level of service is hardly feasible for most companies’ social media strategists; and that is where volunteer brand ambassadors enter the picture.  A trustworthy social media strategist is worth his/her weight in gold, but unpaid brand ambassadors are priceless. The latter group is motivated to endorse products or services not for money but genuine love (See Apple fanatics.) The social media strategist should absolutely be an active participant of the communities s/he wishes to engage, but ultimately, his/her job should be to cultivate & lead proactive teams by leveraging the trust s/he has built up in his/her followers.

Lisa Chau has been involved with Web 2.0 since graduate school at Dartmouth College, where she completed an independent study on blogging. She was subsequently highlighted as a woman blogger in Wellesley Magazine, published by her alma mater. Since 2009, Lisa has worked as an Assistant Director at the Tuck School of Business. In 2012, she launched GothamGreen212 to pursue social media strategy projects. You can follow her on Twitter.

Image courtesy of AllMediaNY.

You Don’t Have to Be a Sinner to Be Social Media Savvy

This post is a series of blogs contributed by SMW NYC media partner Differences Magazine. To learn more about Differences Magazine and to see the original post by Jessica Bender, please click here. You can watch the SMW NYC event on livestream here

Being a social butterfly takes a lot of energy; along with constantly juggling your Facebook and Tumblr feeds, you have to make sure to be smart about what you’re doing on your beloved social networks. Add another thing to your list of things to be concerned about – you might be a social media sinner, and you might not even know it.

If you’re desperate to run to confession to have your soul detoxed, don’t freak out too much. According to a survey conducted by marketing-communications brand JWT, 71 percent of people over the age of 18 have committed at least one social media sin. On top of that, the average person is guilty of doing two sins out of seven.

So, let’s get to the bottom of this. What, exactly, are the seven social media sins? Answer: they are much like the seven deadly sins we’re all very familiar with. The rundown of the scorching sins are:

1. Greed of social media attention

2. Gluttonous towards consumption of online and social content

3. Lust and desire – think of spending too much time sexting with your boy/girlfriend of the week or watching too much Internet porn

4. Social media enabling you to be a lazy bum

5. Acting angry or lashing out towards people on your social network

6. Social media arrogance

7. Jealousy towards what other people in your network are doing

The topic of teens’ sins on social networks came up heavily during the How and Why We Share: The Seven Deadly Sins of Social Media panel on February 16th at JWT Headquarters. Editor-in-Chief of Seventeen Magazine, Ann Shoket, knows first-hand about teens’ online behavior, since she and her team interact with teenage girls all the time. “[It’s great] that girls have a voice and can make a mark,” Shoket comments. “[However}, teens have to be incredibly smart about their own PR and making their own image.” If they’re not, teens are going to abuse their power of free speech and spew obscenities and TMI facts that their followers don’t want to hear.

Another problem that teens may face thanks to their social media use is acting shallow about practically anything they encounter. “Liking something has become such a shallow act,” said JWT Digital Strategist Jinal Shah. “Blogging’s better because it pushes people to think and get into a conversation.” More importantly than that, it enables readers of blog posts to construct new and original thoughts upon reading a piece of stellar writing. That’s definitely something that most teeny-boppers have a hard time doing on Twitter, with the very-limited character space and all.

It’s evident what the Big Baddie of Social Media is, though; the utterly despicable act of trolling and cyber bullying (or, as Shoket prefers to call it, “digital drama”). It feels like every day a new story comes out about teens being tortured by their peers or complete strangers on the Internet.

The perfect example of Internet trolling at its worst (at least in my eyes) was the sad situation involving Florida tween Jessi Slaughter. If you don’t know about this, let me clue you in. 11 year-old Jessi liked to post semi-inappropriate videos and self-portraits on MySpace and YouTube. This would usually go unnoticed and ignored by everybody except her friends. Unfortunately, a poster from the infamously trollish 4chan picked up on one of her videos and posted it all over the site. The Team of Trolls couldn’t help but harass her from all sides, from calling her names via email and IM to sending her death threats via text. Long story short, the trauma of the online harassment landed her in several mental institutions.

Cyber bullying may be hard to defeat, but it’s not immortal. For instance, Seventeen launched a social media campaign called Delete Digital Drama last summer to fight back against it using Facebook and Twitter badges to start the conversation. With a growing community of teens against this harsh form of bullying, it should be harder to get away with harassing people on each other’s Facebook walls.

Now that you’ve been enlightened of your possible online wrongdoings, it’s now up to you to check yourself before you go off being a social media menace. You’ll feel a heck of a lot better not being a troublemaking troll or a jealous lazy bum.

Get to know us and get yourself a paper writing service friend who will be completing papers for you cheap and fast!

At the Crossroads of (Higher) Education, Social, and Standards

Conventional thinking dictates that technology—including social media— and education are at odds with each other. Between the amount time student spend of Facebook, and the rise of pay-for-papers sites, many administrators and teachers have permanently blacklisted all of these programs in their schools. However, social media cannot be valued in such a constricted prism. There are many unorthodox uses for social media, which would engage the nation’s children.

One teacher who is experimenting with such social media tools in her classroom is Melissa Seideman, a history teacher from White Plains who was a part of the Social Media Interview: John Katzman and Jeremy Johnson on The Future of Higher Education: Will Colleges Survive? followed by Panel: The Classroom of The Future: How Social Media Can Better Our Education System.

Ms. Seideman goes beyond the traditional use of a Blackboard/WebCt component for her classes; during one occasion, she asked her students to take out their cell phones and reach their parents to answer a question about the Vietnam war , within minutes there were texts from parents and relatives offering many views on this war. During the panel, she explained that she wanted to bring the ‘world into her classroom.’ Moreover, I asked her what fueled her passion about social and bringing into the classroom, she stated, “I created my blog as an outlet for me to actually share my ideas about a year ago, and now I have 11 thousand people who have been to it, which I think is pretty amazing. I was sharing ideas with friends but I was never getting the responses I wanted back. And by going on twitter and other social media sites, I was able to expand my teaching and improve it. I think that is what inspired me, I wanted to meet teachers like myself.” 

In addition, the use of social media hasn’t only had a positive affect for Ms. Seideman’s teaching, she sees the transformative effect it has on one of her students: “I have one student who will use My Big Campus or edmodo and post articles and things he has from class, and I think that is the epitome of what you want education to be, where they are going outside of a classroom and online to find resources and things to add to the online community. And he will actually find things that add to our discussions and post them on to our virtual class.” Furthermore, for all of those teachers— who like Melissa—want to include social media in the curriculum for their classes, she kindly shared with me a few of her favorite sites: “I get a lot of ideas from Free technology for teachers. Technology Tidbits. Teaching paperless is a wonderful site, their whole blog is about teaching a paperless classroom. Polls Everywhere is a cell phone service to use in the classroom. And Teaching Generation Text is all about texting.

Yet, the learning experience does not end with a high school diploma. In the beginning of the session, 2tor Co-Founder Jeremy  Johnson —whose online learning system partners with universities to create  online course programs for their students—- stressed the importance of social interactions of the university setting, and how he implemented that into his online business model: “In order to get the  benefit of a high quality of education, you need to interact with other smart students, you need to only let in students who get into [the university] and you needed to actually interact with them the way we are talking right now, and to see them in real time and to actually engage in conversation.”  Like Ms. Seideman, 2tor saw the potential and value that Social Media added to their online business, “What we set out to do was to essentially build a learning management system that actually looked far more like Facebook than Blackboard…in order to let people recreate those hyper campus conversations. Because inherently, what social media is doing is allowing you to connect online more deeply with other people. We felt we needed to bring that into academia,” said Johnson.

In the same vein that high school is changing because of social media, college will adapt and reform as well. 2tor CEO John Katzman stated in his panel that perhaps colleges will never be completely done online, however, that taking a semester online to either travel, do philanthropic work, or even having job would be a quite attractive alternative to student—especially since the price of college is incredibly expensive. Perhaps, a complete and robust online high education experience is not that far off from reality.

For the Most-Viewed Super Bowl Ads, Few Touchdowns on Facebook and Twitter

It’s pretty amazing when you think about it:  40 ads that ran during the Super Bowl have been viewed on YouTube more than 99 million times. That is almost 1 billion impressions. It’s daunting to try to imagine all the creative power that went into the ad-making and the subsequent zooming on the Internet as people viewed and shared the content.

But one company, PM Digital, has discovered that the ads with the most views on YouTube did not generate large increases in Facebook fans or Twitter followers, according to PM Digital’s Super Bowl Commercial Index. (Full disclosure:  PM Digital is a client of DiGennaro Communications, where I work.)

The PM Digital Super Bowl Commercial index measures Facebook Fans, Twitter followers, and YouTube ad views for 40 brands that had ads in the game. The index tracks changes in engagement on the three channels from Monday, January  30, through Monday, February 6.

My DGC colleagues and the folks at PM Digital have been analyzing the statistics this week. While the YouTube popularity of the Super Bowl ads is staggering, other numbers leave us wondering if the ads were a touchdown or a fumble. And we couldn’t help but think that full integration between traditional advertising and social media has a long way to go. “

Indeed, brands use Facebook and Twitter to engage with people, advertise to them, offer them promotions and drive transactions on an ongoing basis. While brands with the most-viewed ads should feel satisfied about their YouTube results, they have not by and large recruited new fans and followers, thereby foregoing chances to engage with people who have clearly shown an interest in entertaining, branded content.

Key findings from the PM Digital Super Bowl Commercial Index include:

  • Volkswagen, which led the Index in YouTube ad views, ranked #33 among the 40 advertisers in terms of Facebook fan increases. The German car maker had just a 1.58 % increase of from Monday, January 30 to Monday, February 6.
  • Chevrolet, whose ads were viewed more than 11.2 million times, saw relatively large increases in fans and followers:  5.77% increase in Facebook fans and 14% increase in Twitter followers. The large Twitter increase is likely due to the company’s pre-game Twitter contest.
  • The 10 most-viewed ads on YouTube had lower-than-average % increases in Facebook fans;  the average fan increase was 12.28%. It should be noted that most brands saw single-digit increases. Huge increases in fans for (117%), the movie Act of Valor (160%), and Bud Light Platinum (119%) drove the Facebook average up; These three advertisers were low on the YouTube scale.
  • Eight of the 10 most-viewed ads on YouTube had lower-than-average % increases in Twitter fans; the average was 5.53%.


YouTube Views, Facebook Fans and Twitter Followers


Ad Views

Facebook Fan % Increase

Twitter Follower % Increase

























Bridgestone Tires
















Top 10 Average



Average of All Ads




Sally O’Dowd is a VP and group account director for New York-based DiGennaro Communications, which specializes in B2B communications for media, advertising and entertainment companies. Previously, she worked in Paris as head of content and social media strategy at MSLGROUP, the 22-country PR and events network of Publicis Groupe. She has also held senior communications roles at Arc Worldwide/Leo Burnett and Razorfish, following a career in journalism and public affairs.

Interview with Stephen Duncombe, SMWNYC Panelist for Literature Unbound

Stephen Duncombe is an Associate Professor at the Gallatin School and the Department of Media, Culture and Communications of New York University where he teaches the history and politics of media. He is the author of Dream: Re-Imagining Progressive Politics in an Age of Fantasy and Notes From Underground: Zines and the Politics of Underground Culture; co-author of The Bobbed Haired Bandit: Crime and Celebrity in 1920s New York; editor of the Cultural Resistance Reader and co-editor of White Riot: Punk Rock and the Politics of Race.  He writes on the intersection of culture and politics for a range of scholarly and popular publications, from the cerebral The Nation, to the prurient Playboy.

Stephen will speak at Literature Unbound: Radical Strategies for Social Literature at NYU during Social Media Week. I interviewed Stephen to learn more about his work and experiences.

What are the best ways for political activists to harness social media’s value?

There’s the obvious ways: using social media as a way to communicate better than we’ve been able todo before, reaching more people, with more information, faster, easier and cheaper. But what excites me most about the power of social media in activism is less how it is being used as a instrumental tool and more how it is had been integrated into on-the ground activist practice as a sort of social protocol. The organization of social media — distributed, participatory, individualized within the context of a collectivity — is being mirrored on the streets in the very social forms of the protests that are taking place: the largely leader-less, horizontally-organized, mass occupations of public space that are sweeping the world. Back in the 1960s the great critic Lionel Trilling called the demonstrations that were happening “Modernism in the Streets.” I think we could call what is happening around the world today “Internet in the Streets.”

Can you explain the ramifications that recent political uprisings aided by social media channels have had on the social media landscape as a whole, and particularly where restrictive governments reign?

I think the simplest answer to this is that restrictive governments have a hard time reigning-in Twitter and Facebook. They can try, and sometimes they succeed. Some governments, like China, are very good at these restrictions, but repressive governments are caught in a fundamental bind. The very tools of communications and networking that are essential for economic innovations and the wealth of the nation, can be — and are — also used for political innovations as well.

What is social literature?

This is what we’ll find out on February 14! Literature has always been social, that is: it’s a communication between an author and a reader. The development of print greatly expanded the range of this relationship — a writer in India could reach a reader in Canada, but it also restricted the sociality into a one-way communications: the author writes and the reader reads. With the digital revolution all this has changed. Since every digital device is both a receiver and a transmitter, the flow of communications can go both ways and, because these devices are networked, this conversation can be opened up to many others.

You created the Open Utopia, an open-access, open-source, web-based edition of Thomas More’s Utopia. What inspired this project?

A few years back I had the privilege of teaching a Fulbright seminar at Moscow State University on the topic of “political imagination.” In preparation for doing this, I re-read Thomas More’s 16th century classic Utopia. But when I did this I read a completely different book that what I had remembered reading in High School. This time I realized that what More was creating was less a authoritative plan of an alternative society and more an “imaginal machine” — a technology for stimulating the imagination of his readers. How he does this would take a long time to explain, but simply put, by creating an alternative world that he then names No-Place (which is what Utopia means in Greek), more pushes his readers to imagine what an alternative some-place might look like for themselves.

But More was stuck with the technology of his day: the printed page, and so his readers had to do all their imaginative work in their heads and as individuals. By creating an open-access, open-source, web-based edition of Thomas More’s Utopia, I’ve tried to “Open” up the book to the reader’s active participation. In my digital edition of Utopia readers become writers and editors and collaborators.  One of the ways they can do this is WikiTopia–a mediawiki on which people can draft their own ideal society, or collaborate with others in creating a collectively authored Utopia. And with a platform designed by the folks at the Institute for the Future of the Book called “Social Book,” visitors to Open Utopia can annotate and comment upon what More – or I – have written, and then share their comments with others. The idea here is to help people to imagine their own Utopias and share them with others, and not be content with an “authorized” Utopia, be it More’s or anyone else’s.

In what [other] ways does the internet honor the primary precept of Utopia — that is, that all property is common property?

I’ve always thought that it was ironic that a book about the abolition of private property was locked up in copyright. So in my mission to open up Utopia, I’ve created the only complete Creative Commons licenced English language edition of Utopia.  Most of the text I’ve taken from old translations that have passed into the public domain, but some of the letters I had newly translated from the original Latin into English specifically so I could enter them into the public domain.

Do you have any plans of giving another book the same treatment?

I don’t think so.  One of the great luxuries of my job as a tenured professor is I get to study and experiment…and then move on to study and experiment something else. But I do think some of the features of the Open Utopia — the rich media, the ability for readers to become writers, the shared annotations, the lack of a restrictive copyright — are going to be part of any and all books that we all “write” and “read” in this coming century.

With funding from the Open Societies Foundations, you co-created the School for Creative Activism in 2011, and you are presently Co-Director of the Center for Artistic Activism.  What are some of the projects you’ve been working on?

When I’m not mired deep in a historical text about Utopia, I’m trying to figure out ways in the present to create an alternative society for the future. The work we do at the Center for Artistic Activism and the School for Creative Activism is very much a part of this. We think activism is, or rather its should be, an art: it should be creative and it should be inspirational. So we work with grass-roots organizers to bring an artistic eye and a creative hand to their tactics, their strategies and their goal setting. We think you need to do this to be an effective activist in the 21st century. The first rule of guerrilla warfare is to know your terrain and use it to your advantage. Today’s political topography includes signs and symbols, stories ans spectacle, and an activist needs the creative weapons to fight on this terrain. But creativity in activism is also important for another reason: we have to be able to imagine a better world if we want to have any hope of changing this one.


Lisa Chau has been involved with Web 2.0 since graduate school at Dartmouth College, where she completed an independent study on blogging. She was subsequently highlighted as a woman blogger in Wellesley Magazine, published by her alma mater. Since 2009, Lisa has worked as an Assistant Director at the Tuck School of Business. In 2012, she launched GothamGreen212 to pursue social media strategy projects. You can follow her on twitter.

How Young is Too Young? Exploring children’s use of social media: An Interview with Andy Affleck

Andy Affleck is an alum of Dartmouth College. He is leading the development of an iOS/Android application for a startup called Ozmott and is also the author of Take Control of Podcasting on the Mac. He’s written numerous articles for TidBITS and is the proud father of an 11 year old.

Andy Affleck, twitter: @aaffleck

Your son attended the Waldorf School where modern technology and media – TVs, computers, mobile phones, video games, and so on – are severely restricted. Did you adhere to the same policy at home? 

We did adhere to the policy. Our son attended the Waldorf School during the 2nd and 3rd grades and, at those ages, I felt there was little value in technology as anything other than casual entertainment. The school policy was no media during the week (TV, computers, etc.) and limited use on the weekends. So, he got to play on a few websites he liked (Webkinz, mostly) on the weekend. Now that he is older, there is more value to be had, and he is at a school that makes good use of technology both at school and at home.

You left the Harvard Graduate School of Education’s Technology in Education program with the firm belief that computers in education make more sense at older ages than at younger ages. What other ideas did you take away from the program?

At younger ages, children need concrete experiences. They will get a lot more out of working with physical objects than they will virtual ones. At a younger age, I just don’t think children are that great at making the translation from the virtual to the real, at least not consistently, so I don’t really think there’s much point in using a computer as an educational tool. It is just entertainment at that age and should be treated the same way TV is. As they get older, their ability to conceptualize grows and they can start to make that translation.

If there was an online course for parents to teach that transition for children into social media, what topics would be necessary?

First and foremost, parents need to understand the mechanics of how these systems work. They need to be able to see who is speaking to their child in the various possible ways (Facebook comments, instant messaging, text messaging, etc.); they need to understand how to properly set privacy settings to protect them; and they need to understand how these systems can be used for both good and for bad so they are prepared to deal with any situations that come up. All too often, parents know too little about the way these systems work (and Facebook seems to go out of its way to make it difficult to understand, and then change it often enough so you never can stay caught up) and so let their kids use them without any proper supervision or ability to help them out when they need help. If kids sense that their parents have no clue, they won’t even go to them for help, so the parents may not even realize there is a problem.

The analogy I like to use is a parent taking a child into a big city for the first time. They hold their hand. They explain the cross walks. They warn them about the scary yellow cars. They explain about keeping themselves safe and what to do if they get separated from their parents, and so on. In the same way, parents should be working with their children to understand this new world of social media, how to safely navigate the streets and crosswalks of Facebook and such and stay safe. They would never let their child go into the city alone by themselves on their first visit and they shouldn’t do that with social media either.

What are the biggest dangers of introducing children to social media?

The biggest danger is a parent who doesn’t understand anything an let their children go without supervision before the child is ready to be alone. I believe parents have a responsibility to teach their children to be good, decent people. They teach their children how to be polite, how not to say mean or hurtful things, how to be a friend to people and how to be kind to strangers. By the same token, they need to do this with social media. We do not need another generation of people who all post the kinds of horrible things you see on any given YouTube comment thread. And we need to teach children that the only person in history who had the right to shout “First!” was Neil Armstrong.

How much of a responsibility should schools take in guiding students towards using social media in smart, effective and ethical ways?

I go back and forth on this one. Schools are involved with socializing children. If your child is bullying another, the school will ask you to come in and talk to them and work with them on a way to address the issue. By the same token, that should extend to social media. Of course, most — if not all! — of what happens on a site like Facebook is not on school property and outside of their jurisdiction. So it is not clear that schools have any business saying anything about behavior online. That said, I think it would be a wise thing for schools to do some work with kids on good online behavior in general the same way they do anti-bullying presentations. I don’t know how effective these things are, but it’s a start.

Some adults have decided that to remove social media from their lives because they feel it’s completely unnecessary. Are there benefits to introducing social media into a child’s life?

I am a firm believer that no child should be allowed a Facebook account until they are 13, as that is the official policy of Facebook. Even when they are 13, it is the parent’s job to determine if their child is emotionally mature enough to handle social media and be a good online citizen. That said, I see a few advantages:

1) It is a great way to stay connected after a move. My son has a number of friends he still talks about that he hasn’t seen in a few years. I imagine him getting reconnected through Facebook in a few years.

2) Often times, kids aren’t going to school in their local community. My son goes to school that’s at least 10 miles away. His best friends outside of the city on the opposite side from us. Getting the kids together requires a lot of driving so after school meet-ups are not common. Right now, they use the phone a lot, but I can see social media taking the place when they are old enough to get online in that way.

3) LOLCATS. Ok, maybe not.

Can we live without social media?

Sure. We can live without all technology. But life would be a little more boring, at least for me. I enjoy my interactions online and have caught up with friends I haven’t spoken to in years who live far, far away. Would I die if my Facebook account went away tomorrow? No. But I would be sad. It enriches my life and I like having it there.


Lisa Chau has been involved with Web 2.0 since graduate school at Dartmouth College, where she completed an independent study on blogging. She was subsequently highlighted as a woman blogger in Wellesley Magazine, published by her alma mater. Since 2009, Lisa has worked as an Assistant Director at the Tuck School of Business. In 2012, she launched GothamGreen212 to pursue social media strategy projects. You can follow her on twitter

Tumblbeasts: 14; Lisa: 0

I started blogging around 2004. Frankly, I didn’t think much about my choice of platform. Most of the blogs I followed were hosted by Blogger, so I registered there as well. Then Dartblog started offering students a blog presence. If you can’t already tell, I bleed green. Of course, I signed up for a Dartmouth-affiliated page. Shortly thereafter, more & more of my friends started LiveJournaling. Thus, I was “forced” to join LJ if wanted access to posts locked from public viewing and commenting.

That’s how these social networking sites gain new users. Make people register for accounts even if they only want to view content. Insidious!

Speaking of insidious… Well, hello there, Facebook. Do I really need to elaborate? I think we all know what happened. They know way more about the last 5 years of my life than my family knows about my entire life. (Granted, I chose to put all those details into their database.) Looking back, I’ve left a scattered legacy of abandoned false-starts & experiments on Blogger, Friendster, Orkut, Twitter, LiveJournal, Flickr… Just to name a several. I had multiple accounts on a few because wiping the slate completely clean was simply more efficient than editing an unruly mass of existing content. All part of the learning process that has led up to the internet as it exists today.

Which is to say, social media has matured, but it still has a ways to go. Every time Facebook makes a major change in its appearance, interface or “Terms of Service,” I liken it to a teenager trying on another identity. It’s getting a little old, though, and I’m surprised a younger upstart hasn’t disrupted the Zuckerberg monopoly.


In any case, I decided late last year to take everything I’ve gleaned from my virtual journey and funnel it into a persona standardized across multiple platforms, connected via my personal launching page. You’ll see I left Blogger to try Tumblr. I didn’t think much about my choice of platform. This time, however, I was sorely disappointed.

* * *

Despite the deplorable color scheme of Blogger, it always worked. The interface was intuitive. Features most people would need or want were built-in. My self-taught HTML skills were handy on occasion, but not necessary. Kind of like buying a Subaru Outback for winter in New Hampshire. It’s not a stylish car, but everyone drives one because it does what you need it to do. Function over form.

Every so often, I am startled by my naïve expectation that new, hyped products on the market are supposed to be an improvement over its established predecessors. Isn’t that what is accounting for their popularity? No.

I learned that lesson the hard way. I let myself be lured by the Siren song of Tumblr. I could barely finish reading their “30 Reasons to Love Tumblr” list.

Email address / Password / Choice of URL

Start posting!


Car salesmen wish it were that easy to sell lemons. And that’s what I got. A pretty, hollow lemon.

First, I had to dust off my HTML coding knowledge to customize my template. There are a lot of pre-fabricated choices, but many are very similar with slight variations. Then, because Tumblr doesn’t support native commenting, I had to install Disqus. Then I had to add anti-spam measures. Then Google Analytics…

When can I start blogging?  This is tedious! I expected a fully loaded car—erm—blogging platform.

Too many hours later, my blog looked close enough to presentable. I was ready to take it out for a spin on the [information] super highway, but…


Tumblbeasts are to Tumblr as the Fail Whale is to Twitter. The Tumblbeasts are enough for me to consider moving on to WordPress; however, if you are undeterred by them, I have other reasons to leave:

  • No auto save.
  • No one-click button to save drafts. (I’ve had to re-type several long posts.)
  • The bullet function does not work past one level. Indenting doesn’t work, either.
  • Dragging and dropping to rearrange the order of queued posts is inefficient, especially if you have several long posts.
  • Is there some way to compact the view of individual entries?
  • The dashboard feed takes too long to load, even if you’re on a dedicated Ethernet line.
  • A navigational button bar should follow user scrolling.
  • The feed page: It’s ugly and only utilizes a third of my page.
  • Tags that users have already created should be listed for easy reuse.
  • Where’s my tag cloud?
  • Grouping. I want to read my philosophy feed separate from my fashion feed separate from my social media feed.

The only reason I’ll consider giving Tumblr a little more time to convince me to stay is that it seems to be building critical mass. Fast. And in Web 2.0, you need to be where everyone else is.

Lisa Chau has been involved with Web 2.0 since graduate school at Dartmouth College, where she completed an independent study on blogging. She was subsequently highlighted as a woman blogger in Wellesley Magazine, published by her alma mater. Since 2009, Lisa has worked as an Assistant Director at the Tuck School of Business. In 2012, she launched GothamGreen212 to pursue social media strategy projects. View her online portfolio or follow her on Twitter.

What is Social Media? Why Do We Care?

Social Media. Hate it or love it, everyone talks about it. And has an opinion about it.

While everyone is exposed to it daily, how many people really know what it is?

You, being a self-selecting audience, would likely be able to provide an informed response. Others, however, might simply blurt, “Facebook!” as if that alone explained all.

For my first blog post, I wanted to consider the basics of what we’re discussing. Together, the words “social” and “media” form fabricated jargon which appeared sometime after the advent of Web 2.0, as explained on Wikipedia:

“…web applications that facilitate participatory information sharing, interoperability, user-centered design and collaboration on the World Wide Web. A Web 2.0 site allows users to interact and collaborate with each other in a social media dialogue as creators (prosumers) of user-generated content in a virtual community, in contrast to websites where users (consumers) are limited to the passive viewing of content that was created for them. Examples of Web 2.0 include social networking sites, blogs, wikis, video sharing sites, hosted services, web applications, mashups and folksonomies.”

Social media became inextricably tied to the internet sometime after 2004. Nonetheless, I argue that social media has existed as long as mass media has reacted to reader submissions and/or called readers to action. Media being a tool for information delivery; social defined as any form of interaction between two entities, corporations or individuals. Reprinted letters to the Editor? Social media. Paper flyers for organizing protests? Social media.

Communication + Collaboration = Social Media.

Social media as we know it today, rooted within a virtual context, crept into common households through online journals and college kids on Facebook. In 2004, I told someone I planned to do my independent study on blogging. He asked, “You want to study websites about people’s cats?”

Since the days of feline photos and emotionally fueled teenager musings, the growth of social media has grown exponentially. Can we visit any of the top 50 most popular sites on the Internet without coming across one-click options to Tweet / Facebook / + 1 / Share / email?

The number of social media users and social companies continues to rise globally, and the barrier to entry is relatively low.

Why does this matter?

The internet has made communications almost instantaneous and far reaching. Political groups can now rally more efficiently. Companies can spread their branding with ease. The possibility for danger and/or profit has been multiplied. Witness the revolutionaries who used Twitter to spread their message and organize troops faster and wider than any paper campaign could have achieved. Witness firms that pour money and time into data mining Facebook.

On a personal level, social media has simultaneously extended our networks while closing distances between degrees of separation. It transcends time and geography. It archives our lives online and allows some semblance of control over our public persona.

Social media is a powerful force we still don’t fully comprehend. It can be dangerous. It recognizes almost no boundaries, and it’s still growing.

And that’s why we care about this double-edged sword.

Lisa Chau has been involved with Web 2.0 since graduate school at Dartmouth College, where she completed an independent study on blogging. She was subsequently highlighted as a woman blogger in Wellesley Magazine, published by her alma mater. Since 2009, Lisa has worked as an Assistant Director at the Tuck School of Business. In 2012, she launched GothamGreen212 to pursue social media strategy projects. View her online portfolio at Follow her on Twitter via (In case you’re wondering, she greatly enjoys social media, admittedly spending far too much time on it.)

Videos from 2009

The first Social Media Week Conference launched earlier this year in New York.  Over the week, the organizer together with the local business community hosted over thirty five events in locations like the New York Times, Razorfish, Wired and Nielsen.

One the events was entitled Innovation in Politics, Policy, and Social Change through Social Media and was hosted at the New York Times.  Check out the full video from the event below.

Title: Innovation in Politics, Policy, and Social Change through Social Media

Description: A reflection on the Obama campaign and a look ahead at the future of harnessing social media for change.

Speakers: Panelists: Chris Hughes: Co-founder of Facebook and President Obama’s Director of Online Organizing during the campaign. Andrew Rasiej: Founder of Personal Democracy Forum, an annual conference and website covering the intersection of politics and technology, Jamie Daves: Venture capitalist and entrepreneur with over ten years of experience in the public sector who has helped found a number of successful nonprofit and political organizations. Moderator: Brian Stelter of the NY Times.

Hosted by: The New York Times


Part 2

Part 3

Social Media Week NY: Innovation in Politics, Policy, and Social Change through Social Media Pt. 3 from Panman Productions on Vimeo.